Delivering Happiness: A Path to Profits, Passion, and Purpose
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of... show more
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too. Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year. In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author)
Publish date: June 7th 2010
Publisher: Business Plus
Pages no: 246
Edition language: English
, Self Help
This book suffers from the same issue I see a lot of memoirs suffering from, they seem to need better editors. I understand why the stories in this book are included but sometimes the placement and the way the stories are told don't fit together well. Also another gripe with this book is it's font c...
AudiobookNarration- excellent, various speakersI loved this story the unique way they developed this wonderful company. Their moto, respect for each other and love of their customers is something I wish more businesses would aim for. They risked it all, they believed and they won the golden ring but...
I have not purchased much from Zappos (just never happened) and shy away from the company since they were purchased from Amazon.com as my own personal preference. But I was somewhat familiar with the company's story and was intrigued by the CEO's background. I've had the book for a few years now but...
Fun, quick read. Tells the tale of Zappos' difficult journey, from the very shaky and painful early years to the successful acquisition in the later years. After a slightly slow start looking at Tony Hsieh's earlier life, it gets going with good discussions of the importance of relationships, compan...
I was looking forward to hearing the story of Zappos. While I quite enjoyed the parts of the book that covered Tony Hsieh's early business life and also the parts devoted to Zappos, the tangents the book takes into the thoughts of the author almost completely destroy the credibility of the book. I f...