Your patients deserve the best care possible!Remind yourself of your “why?” in this 30-minute journey to HCAHPS improvement.It’s Getting There: A Guide to HCAHPS Basics uses the exact language in HCAHPS, along with the author’s personal anecdotes, as a means to familiarize the caregiver with the HCAHPS process. You should liken it to knowing the questions to an important test, well before you ever take the test.This guide serves as an excellent tool in two capacities:1) a strong introduction to HCAHPS for new caregivers, 2) and a usable reference for teams already embarking on a journey to improve HCAHPS scores.Each HCAHPS listing includes brief, proven strategies that are immediately actionable.The guide also includes simplified discussion to easily understand the scoring methodology, along with sample reports that show your results in a concise, professional manner.You owe it to yourself, your team, and your PATIENTS to learn the principles shared in It’s Getting There: A Guide to HCAHPS Basics!