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Service Excellence in Management: Interdisciplinary Contributions - Bo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnson
Service Excellence in Management: Interdisciplinary Contributions
by: (author) (author) (author) (author)
Format: hardcover
ISBN: 918501981x
Publisher: Karlstad University Press
Pages no: 584
Edition language: English
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Service Excellence in Management: Interdisciplinary Contributions - Bo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnson
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Service Excellence in Management: Interdisciplinary Contributions - Bo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnson
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
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