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photo 2021-09-22 04:40
Tips For A User-Friendly Experience

User experience is the crux of product design, whether the product is a website, mobile app, or something else. It’s better to use tried and tested layouts throughout a product with minor tweaks to fit your particular goals. Keep it simple and practice responsive design. One of the most important practical aspects of user experience design is the "flow" the consistent continuation of the user’s journey. That is why it's important to work with professional website designers in Park City UT who have created user-friendly websites for many businesses. 

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text 2021-09-20 07:56
Customer Experience Management (CEM) Market Size, Status and Forecast Report Up To 2025 With Key Players : Nokia Networks & Avaya Inc

The global Customer Experience Management (CEM) Market is set to grow at a significant CAGR during the forecast period. Customer experience management and customer relation management involves a diverse set of processes. CRM methods and processes have resulted in minimizing turnaround time and costs for companies whereas CEM dynamics revolve around customer expectations and loyalty with the companies they do business with. The basic recipe for a good customer experience management is to turn customers from satisfied to loyal. In addition, the customer experience solutions operate as cross-channel, cross-touchpoint and cross-lifecyle.

 

Access Sample Report of this report @ https://bit.ly/2XKHxzg

 

 

CEM market is driven by increase in use of personalization technology to enhance customer service in the service industries. CEM represents a set of technologies to enable a constant transformation within organizations in order to meet and determine customer expectations. Business organizations have acknowledged the essential need for customer experience since it helps organizations to leverage the brand value and help in customer loyalty, in turn reduces customer turnaround time. Moreover, rise in complexity in IT & Telecom sector involves challenges and complexity

 

Deployment segment for customer experience management (CEM) market comprises cloud and on-premises. End-user category for CEM industry entails healthcare, BFSI, IT & Telecom, manufacturing & government and energy & utilities. Touch point segment comprises social media, Email and call centers.

 

Geographical segmentation for customer experience management (CEM) market spans North America, South America, Europe, Asia-Pacific, Middle East and Africa. North American and European markets are more likely to outgrow in the global market owing to constantly evolving business models and use of digital technology for customer empowerment. In addition, technological advances in cloud and big data analytics enhance end-to-end customer experience process. The key players profiled in the customer experience management (CEM) industry report are IBM Corporation, Oracle Corporation, Adobe Systems, Nokia Networks and Avaya Inc.

 

Browse Full Report With TOC @ https://bit.ly/3AprZPP

 

Market Segment:

Customer Experience Management (CEM) Analytical Tool Outlook (Revenue, USD Million, 2014 - 2025)
    • Enterprise Feedback Management (EFM) software
    • Speech analytics
    • Text analytics
    • Web analytics
    • Other analytics

 

Get in touch

At Million Insights, we work with the aim to reach the highest levels of customer satisfaction. Our representatives strive to understand diverse client requirements and cater to the same with the most innovative and functional solutions.

 

Contact Person:

Ryan Manuel

Research Support Specialist, USA

Email:ryan@millioninsights.com

Source: bit.ly/2XKHxzg
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text 2021-09-05 08:15
Creating a blended learning architecture for a high-performing organization

In a modern high-performing organization, learning and training needs to be optimized to reduce time and costs – but without sacrificing conceptual depth at any stage of the learning process. In this context, a blended learning architecture that combines different modalities appropriately is very useful towards creating a sustainable intervention that nurtures performance outcomes without sacrificing swiftness. But how do we create a performance-oriented blended learning architecture? While there can be many “blends”, here are a few pointers on how this can be achieved.

 

Create Desirable Blends

 

A desirable blend is a tailored blend for module-flow and/or course flow, which harmonizes organizational and individual goals. For example, for the autonomous employee/working team, automated and unsupervised training can be programmed in appropriately for (relatively) routine tasks and processes, whereas the more novel, complex, and/or creative task training may be overseen by a subject-matter expert (SME) or supervisor. This could enable the employee(s) to take care of the (relatively) mundane in their own time, while providing enough support and mentorship through a novel task to ensure learning support, security, and appropriate feedback.

 

Desirable blends can be used to engage different modalities – such as to provide simulations of “live” performance scenarios, accelerated learning through expert advice (through podcasts and/or SME workshops), and learning resources that that engage the learner by situating the resource within the appropriate usage context. By incorporating mindful digital design, it is possible to nurture performance in a time and cost-effective manner, whilst maximizing performance outcomes for learners.

 

Avoid Undesirable Blends

 

Perhaps the pressing matter of concern in many learning and development (L&D) designs is the issue of undesirable blends. Too much task-switching and context-switching (such as switching between different file formats and/or learning formats too often) and/or hasty design can leave learners feeling overwhelmed, instead of facilitating immersion. In this context, it seems appropriate to reduce bloat in the learning design, and to align learning and training interventions with individual and organizational goals at every stage.

 

Establishing effective learning pathways are the salient concern, the minutiae of content and formatting should merely act as an enabler for the same.



Focus on iterative improvements to improve learning flow

 

Iterative improvement of the learning pathway and module/course flow(s) is essential. As L&D designers, while the focus is to engage the learners, it is unreasonable (and impossible!) to expect any learning pathway to be perfectly optimal – in terms of learning depth and performance. Receiving feedback and advice from learners and/or learning cohorts is, therefore, the key that unlocks the continuous improvement of the learning design.

 

While some feedback may lead to minor changes (such as issues with accessing certain formats and/or exercises), some feedback may be enlightening and disruptive (such as the realization that a certain training delivery format is consistently delivering mediocre outcomes in terms of performance). It is important for us to recognize that the learner experience (LX) takes precedence over prior notions of effective learning design.

 

As an anonymized example, a hypothetical “XYZ” bank held an automated training in professional ethics, assuming this was a routine procedure that could be tackled at the participants’ own pace. Unfortunately, several learner-participants from the same cohort found the automated video lectures and subsequent exercises to be confusing. To them, some of the situations and outcomes even “felt unrealistic”.

 

In this context, as an L&D practitioner who receives such feedback, would you persist with automated training for this subject domain? Or might it be more appropriate to include guided human supervision from an internal SME? We have to keep in mind that ethical missteps in a workplace context may not just impede performance but may result in catastrophic circumstances for an institution.

 

Iterative improvement based on learner feedback is the key to improving learning pathway(s) in modern workplace learning. Learning blends have to be analyzed, and continuously refined to ensure the recipes stay relevant and deliver performance results for the years to come.

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photo 2021-08-23 05:53
Basic Steps to Improve Website User Experience

Your website is the place to which all the digital roads you’ve built over time lead. A well-performing website is a website that provides a good user experience. Make it easy for people to find and focus on what they need. Visuals affect a couple of things that influence user experience, including website speed and the ease of understanding and navigating the website. A website designed by a professional team of website developers in Cleveland, OH is built with user experience in mind. 

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text 2021-06-15 12:28
How CPQ Helps You Speed-Up B2B Manufacturing Process?

In the unprecedented time of the pandemic, B2B manufacturing can not rely on the same old tactics to fulfill the customer requirements. The new shift has changed the whole reclaim of the B2B manufacturing industry and the way customers shop. Now they mostly shop online and are more mindful about their buying and what perks they will get after purchasing the product and services. The entire transformation brings some challenges to B2B manufacturing however thanks to advanced CPQ software that are specially designed  B2B manufacturing that are helping businesses to easily adopt market changes.

Before highlighting the benefits that CPQ can offer you in the speed-Up B2B Manufacturing process, let's discuss what is B2B eCommerce?


What is B2B eCommerce?


Business-to-business eCommerce or B2B eCommerce means selling products and services between two online businesses. Business-to-business eCommerce includes online transactions between a manufacturer and wholesaler, or a wholesaler and a retailer.

B2B eCommerce is the fastest-growing sales model. B2B business traditionally included manual sales and marketing processes. The influx of digital commerce encourages businesses to reduce costs and increase B2B eCommerce Experience through eCommerce automation.

CPQ automation software helps in the B2B Manufacturing industry improving B2B eCommerce Experience and stimulating the quote-to-cash process to enable sales teams to real-time build and deliver quotes for all selling product outlines. With the rise, CPQ software is leading with sales automation to furnish sales teams with reliable insights such as customized product configurations, personalized product recommendations, and dynamic pricing options along with the B2B eCommerce Experience. These features not only let salespeople close deals quickly while increasing the potential revenue and profitability.

Way CPQ Help You Speed-Up B2B Manufacturing process

Delivering a unique B2B eCommerce Experience starts with focusing on customer demands and requirements, as well as an anticipation of intricacies that they might be facing. It's not easy to manage this as the desires and challenges of every individual customer are different. To solve this problem the CPQ system comes upfront in transforming the whole business to business eCommerce manufacturing industry. A customer-centric mindset and B2B eCommerce Experience are essential in the B2B space to design B2B manufacturing approaches with exceptional results.

The following are the essential areas where CPQ systems are transforming B2B manufacturing along with B2B eCommerce Experience.

Increase device capacity through cross-sells, up-sells

CPQ system helps B2B manufacturing organizations to conquer actual intricacy while figuring insight through strategic pitches, and up-sells. Decreasing the actual stipulations allow the business to lessen the unpredictable error that can impact the product recitals and productivity. CPQ for business-to-business eCommerce assists organizations with working, by and large, to make the communication streamline and eliminate confusion progressively. It likewise allows organizations to modify the product after buying too, advancing to clients' unique needs.

Speed up the purchase with real-time changes

CPQ gives deftness to various B2B purchases and accelerates complex deals by meeting up current client premises with 3d eCommerce. It helps in creating complex quotes right away and allows clients to propose changes that reduce the length of the product development cycle by implementing the changes in real-time. If a specific product specification doesn't work for the client, the sales team can create another in no time.

Provide precision in complex quote

CPQ in business-to-business eCommerce has resolved the most daunting challenge that blocked the development process i.e generation of precise product quotation. Previously with traditional systems, it was difficult for the sales team to generate complex quotes.

Mistakes in quotes can infringe the trust of customers and cause a bad consequence on the sales to funnel. Wrong quotes and configurations cause a bad B2B eCommerce Experience which leads customers to move to other service providers. CPQ eliminates that chance by outlining a precise quote for the product. If a customer is not satisfied with the quote it can create a new one promptly.

With accuracy in a quote, B2B eCommerce Experience also improves Contract Lifecycle Management by streamlining the process of the concluding contract negotiation so that the negotiation process doesn’t turn into an obnoxious customer experience.

Remodeling your selling capacities

CPQ helps B2B manufacturing deliberately change their selling abilities through assessing and changing the final offering interaction to make it more proficient. It additionally helps in assessing and redefining the organizations' portfolio to make it more appealing to clients by offering configurable products or solutions. CPQ system works with precise, fast deals which allow the sales team to take care of more deals simultaneously which ultimately brings more revenue to the organization. Its design suggestions that incorporate all significant data expand the cross-and upselling openings. The capacity to create quicker, more out-and-out, and precise quotes, completely increase sales.

Allow hyper-personalization

Morden buyers need personalization therefore it's essential for b2b manufacturing organizations to adopt the latest technologies to design customized products. In the B2B world, CPQ allows personalization more profoundly and by offering what exactly the customer is asking, it improves the manufacturing process. For instance, if clients have explicit item needs, with CPQ in business-to-business eCommerce the sales team can without much of a stretch tailor lists only for them.

While making a hyper-personalized customer experience, B2B manufacturing organizations should place themselves in the shoes of their customers to measure if they are getting a significant speculation solution that addresses their issues, or if the organization's offerings are old-fashioned. A strong omnichannel experience incorporates a wide range of effort and innovation. To get it going, including customers before the process can assist you with getting a more definite perspective of customers and help create a cohesive experience with everyone on the same page.

Key Takeaway

AI-powered CPQ systems built directly into the product provides B2B manufacturing with optimal pricing and cross-sell and up-sell opportunities. It facilitates the rep with extensive insights, allowing them to contrive the deal more sharply. This improves the B2B eCommerce Experience, excluding the time needed in research that a sales team would otherwise have to complete separately. All that time saved can be used to create a deeper customer connection.

In short, in the B2B manufacturing world, CPQ can help you satisfy today's buyers' expectations by fastening the manufacturing process and following the customer’s buying journey.

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