An organisation's customer experience may make or break it. Eighty-six per cent of shoppers are willing to pay more for a better brand experience, according to Oracle. As a result, major firms have made the concept of continuously improving the customer experience a top priority. But what about the employees who work for those businesses? Is there any role of workplace training in such a scenario? Let us find out.

Companies with highly engaged employees beat their competitors by 147 per cent, as per Forbes. Furthermore, employees working for companies that provide an above-average customer experience are 79 percent more engaged in their jobs than employees who work for companies that provide an average or below-average customer

experience, 49 per cent engaged.

So how do you enhance employee engagement? Well, there is a vital role of workplace training at play here. Employee training that is both enjoyable and beneficial is one approach for a firm to improve the employee experience and increase employee engagement.

The Role of Workplace Training in Enhancing Employee Engagement

Employees flourish in a setting that emphasizes their development as valuable assets. The role of workplace training is critical for boosting employee engagement. Employees feel appreciated due to career advancement and development, which promotes motivation to meet company goals. In fact, employees who have many learning and development chances in their workplace are more likely to be engaged and happy in their careers, he said.

Boosting Employee Engagement

Implementing industry-leading open source learning management systems is the most obvious way to increase employee training. More and more businesses are now transitioning to digital learning platforms to get the job done. Despite the eLearning market's rapid growth, many companies continue to use traditional staff training methods.

Legacy systems and offline training courses are not tailored adequately for the millennial age. Learning in organizations is frequently not engaging enough because it is not individualized enough. Artificial intelligence (AI) can help in the personalization or contextualization of learning supplied to an employee, using information about a person's previous experiences and background, as well as their aspirations.

Another recommendation for businesses is to use a micro-learning strategy and make training materials and resources mobile-friendly. We should also understand the value of social and gamified learning. Learning and development managers should prioritize social and informal learning, knowledge sharing, and timely access to the correct information or subject-matter expert. Learning may be more entertaining and engaging with gamification aspects.

Learning and development managers can additionally use advanced learning experience platforms, specifically xAPI standards, to track all learning activities inside and outside the learning platform. This way, organizations can identify parts of the learning process that aren't engaging enough and need to be adjusted.

There is also the necessity to provide appropriate resources for employees to execute their tasks, in addition to personal development. Here, we are talking about technology. One of the most effective methods to promote employee engagement is to remove roadblocks to growth. Unresolved hardware, software, and other IT issues should no longer hinder completing the task at hand.

Conclusion

The trend of problem-solving directly links to discovery-based learning, which can empower employees. Learning models or applications based on discovery can empower employees and improve their motivation and overall corporate learning performance. It would be best if you tied everything back to these practical workplace applications for training to attain the company's beliefs and objectives. So, how do you plan to improve employee training and engagement in 2021?

Book source ~ Kindle Unlimited

Medium Sam Firecloud can see ghosts and while they don’t actually talk to him he can get impressions from them. Enough for his wife, private investigator lacey Fitzpatrick, to research who they are and find how to help them on their way. In this story though, it’s Sam’s son Daniel who suddenly discovers his dad’s gift has passed to him when his best friend tries to communicate that he was murdered. Poor Daniel. He’s struggling with the loss of his best friend and now this? That’s a bit much for any teen, right?

Sam does the best he can to guide Daniel while still letting Daniel do things in his own way. Even if that means Daniel ignores his newfound gift. Lacey helps and they eventually find who murdered Jason. In addition, Daniel has a new girlfriend and he hopes she won’t think he’s a freak. But it’s all good. Kenzie is pretty cool and she likes his gift and his family. And on top of all this, Sam has quit his construction job and is starting his own pottery business. So he’s searching for a place and buying equipment and supplies. Whew! A lot going on in this one. All-in-all this is a great read.

4.5

Book source ~ Kindle Unlimited

When the owners of the Castle Fitzpatrick in Ireland call Lacey Fitzpatrick and Sam Firecloud to come investigate some ghosts in the castle, Sam and Lacey are surprised. They had no idea that anyone had heard of their paranormal investigation business outside the western US. Lacey is even more surprised by the castle name. Is this a connection to her own family tree? She’s about to find out because they accept the offer and away they go.

Nice! I like how this one weaves Lacey’s family history into it. I’ve seen Sam’s family on the reservation, so it’s only fair to get some info on Lacey. And it’s a doozy! The ghosts are heart breaking though. I like the side characters and hope to see them again in another book. All-in-all a fast intriguing read.

Book source ~ Kindle First

Jan is reuniting with her “vacation friends” she and her ex-boyfriend Marcus hooked up with five years ago. They are rich and travel in much more affluent circles than her and Marcus, but Jan wants to recapture the fun. Except, was it as fun as she remembers?

Oh, for fuck’s sake. Jan is unlikeable, but the other two couples are worse. Well, ok, one of them is okay. I don’t remember her name, but she is the actress. The rest are terrible. Marcus is a decent guy. Jan is pathetic, but at least she knows she is. She comes through in the end, but otherwise, gugh.

Now for the writing. No. It’s awful.

The plot. Could have been really something, but the characters and the writing drag it down into the Pit of Despair.

There are current scenes and flashback scenes until it’s all current events. If the writing was better this could have worked out, but as it is, it’s annoying.

And as a final word, good lord, can these characters drink or what? Why would anyone think it’s fun to do nothing but drink? Especially when you’re vacationing in such a gorgeous spot as Crete? No. Just, no.

All-in-all I do not recommend this book.