Roku can’t work if it is not connected to the internet. There could be a plenty of reasons for internet connectivity failure, but the solution to this problem is quite easy. Find out how to fix ‘can’t connect to network or internet’ using the steps given at Roku Setup website.
The entire functioning of Roku is premised upon how well the internet connection is. If you see ‘unable to connect to wireless network’ or ‘not connected to the internet’ problem, then there is definitely something wrong with the internet or the connection between the modem/router and Roku player. This problem is what we are going to discuss here today, so pay a close attention to what follows next.
While setting up a Roku player for streaming, connect it to your home network. Follow the same procedure that you will when connecting your smartphone, tablet or laptop to the network. If you want to connect your Roku device to the internet through a wired connection, then you can certainly do that by connecting an Ethernet cable into the Ethernet port of the device, with another end into the modem/router.
Now comes the situations where Roku isn’t connecting to the internet. There could be a number of reasons for Roku not being able to connect to the internet.
How to check your internet connection?
You can check it by going to ‘settings’ menu on your Roku player. In the ‘Settings’ menu, go to ‘Network’ and then, click ‘Check Connection’. From the quality of the signal to the connectivity of your Roku device with the internet signal, everything will be checked properly.
How to fix connectivity issues?
Start with entering the correct name for your wireless network, as entering the wrong name could result in failure of the wireless network connection. Similarly, enter the correct password for the network. If you have somehow forgotten the password, then contact your ISP to reset the password.
Check if the modem and/or router is working properly or not. You can check this by browsing the web on other devices. If the sites are being loaded properly and videos are running without any buffering, then it means, the internet is working properly.
This also means that there is some problem with the connection between Roku and the internet network. Make sure that Roku is not placed too far away from the router, as the signal tends to get weaker the farther a device goes.
Restart Roku and router
Restart your Roku by going to ‘Settings’, then ‘System’ and finally, ‘System Restart’. Unplug the device from the power source, wait for a few seconds and then, connect it again.
To restart the router, consult your ISP or router vendor. Usually, the power button needs to be pressed in order to restart the router, so if you are able to locate it, then press it.
Common Roku error codes along with suitable actions to take in order to fix them:
Error Code 009
This code means that Roku is connected to the router, but not the internet. Consult your ISP to fix this error.
Error code 012
This error is related to Ethernet cable, so check if the cable is connected properly to Roku as well as the router.
Error code 013
This is also an Ethernet related error. Check Ethernet cable, and if it is working fine, then connect to the internet using another device. If the internet doesn’t work, then restart the router. If it is working, then restart the Roku player.
Error code 14
This error is related to the failure of Roku to connect to the wireless network.
Error code 016
This error occurs when you try to launch a channel but the internet or network connection is lost in between.
Error code 017
This error appears when Roku detects bad wireless signal strength.
Error code 018
This error appears when Roku detects slow internet speed. Consult your ISP to increase the speed of the internet.
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