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text 2021-05-05 15:48
5 Tips to Get IT to Support Right for Your Company



If you have just now started your company, you will need to overcome many challenges. Every start-up faces turmoil at first, and it is important to meet these difficulties with the right aid. That is why small business needs to consider IT support right from their inception. 

You don’t need to be an expert in IT to ensure that your software, systems and all hardware components are running smoothly and without a problem. IT support companies make this a possible solution to every small start-up out there. Even without having an in-house IT presence, you can now rely on professional service, which gets the job done. Here is how to make the most of it: 

  • Make sure they are flexible – one of the most important things for a start-up is the fact that their business is still growing. This means that their needs are set at the start, but start to scale and change as the company picks up momentum. Therefore, an IT support agency that provides its service to a start-up needs to be able to scale said service as time goes by. For example, they can only focus on basic needs at first, but then, as the small business expands, they can add more and extend the service further. This strategy of right-sizing will go on till the start-up company can settle on a managed service plan that works well for their size and business goals. 

  • Budget accordingly – there is no denying that outsourcing your IT needs will usually be more budget-friendly than keeping an in-house staff. Still, there is going to be a need to budget for this sort of service. If you know your needs are small, you should be able to receive only a small bit of support, to cover your necessities. But you may also find yourself in need of more services, in which case you will have to address the extra expenses. 

  • Consider cloud technology – long gone are the days when your only option was to house big and expensive power servers on your premises. Nowadays, it is all about cloud technology. Such service providers often come from your IT support company, which is yet another reason to get in touch with such. Off-site file storage is a clever solution not just because it saves you a lot of hassle, but also because it is much more secure and convenient. You can access your data from just about anywhere and know that it is well-protected at all times. Getting such peace of mind is entirely possible with an IT support company. 

  • Focus on security – there is no doubt that securing your systems is important in the long run. It is not that difficult either – you just need to work with the right experts for the job. They can advise you on what sort of anti-virus software you should use and how to establish secure networks. They will also work with administrating access and passwords, as well as share good practices on how to maintain higher levels of security, to keep your data safe. 

  • Working with a local company – one of the important things to remember is that certain issues require on-site support. It is not always the case that the IT support company can resolve a problem without coming to see it. That is why it is a good idea to work with one that is local to your own company. That way you can rely on them when need be. 

Without a doubt, these tips will enable you to make the most of IT support for your business. Make sure you implement them. 

© Our Tech Team

 

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text 2021-03-04 01:56
5 Features to Look for in an IT Support Company

 

If you have decided to enlist the services of an IT support company for your business, you have made the right call. Outsourcing IT needs to a company with experience is important, as it will allow you to focus on expanding your business, all the while knowing the IT aspect is in capable hands. But to reap the rewards of an IT support company, you have to ensure that it is the right one you get for the job. Look for these must-have features of the service: 

  • They are reliable – reliability in regards to networks and systems are of crucial importance to the people working in the IT support business, and the clients of such companies. Therefore, a good record of their previous customers and the work they have done for them is a nice starting point to gauge reliability. It is all the more important if the IT support company has provided its services to a business similar to yours. That is how you will know they are reliable and a good fit for your company. 

  • They can explain things simply – if you had to get into the technical matters of the IT industry, you will probably need a lifetime to get acquainted with everything. There is jargon and a ton of technical terms to every industry and IT probably has more than others. However, that doesn’t mean they should have difficulties communicating the needs of your business and your requirements. On the contrary, they should be able to explain what they can do for you in simple terms so that you can make an informed decision of whether to work with them. 

  • They offer support based on people – yes, the service that IT support companies provide is based on technology entirely. However, the problems that they need to fix are all experienced by real people. The contact with them is valuable, and so every IT support company needs to have a great client-oriented approach. In other words, they need to work with people first, and then pay attention to technology. After all, they should understand what IT problems can create a problem, and be able to reassure their client that they can handle it. 

  • They are quickly available for assistance – one of the most important factors for choosing an IT support company lies with how long it takes them to respond to your queries and to fix the issue. After all, downtime can be a major hindrance and cost you a small fortune, if it happens at a bad time. The IT support company needs to be able to respond quickly. This means not just remote support, but also sending a person on-site, if need be. Consider if support will also be available outside of the traditional office hours. 

  • They provide flexible service – as with every small business, you are looking to expand and grow. It is a process, which is impossible to gauge how long it will take. As such, the IT support company should be able to accommodate flexible plans and services. If your needs are small, then perhaps a support plan that doesn’t cost a lot is right for you. If you expand your business, you may want to extend their service. That is why it is so important for them to be flexible and support your company based on its ever-changing needs. 

These are just a few of the more important features to look for in an IT support company. Make sure you do that if you want to end up with the right business partner. 

© Our Tech Team

 

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text 2020-06-02 07:28
4 Mistakes Companies make with Office 365

 

If you are planning on implementing Office 365, or maybe you already have done so, you are on the right track. Many businesses rely on this good old classic and it is for a good reason. It is more expensive to rely on servers than it is to move to the cloud. For small businesses especially, it is much better to rely on a cloud suite, than it is to experience all of the inefficiencies of free file and email sharing systems. 

 

However, you must know that moving to the cloud doesn’t mean your security and productivity issues instantly go away. You have to invest some work on your end, to reap the benefits, or perhaps consult with a tech company for some support. Additionally, you have to be aware of the mistakes that companies make in regards to Office 365 so that you can better avoid them: 

 

  • Thinking it is just for email – moving to the cloud is always done with the idea of starting with an email. It is easy to migrate and it is easy to use. However, most companies settle just with that. But here is much more you can do, such as allow your employees to work from any device anywhere. This is a great way to boost productivity. But there is also the other extreme – going too far way too fast. Oftentimes people are so thrilled about the possibilities of certain applications that they completely forget full implementation of these requires time and money. It is always a good idea to first consult with your team on what they struggle with and focus solely on that. Phase 2 could then be further improvements and areas where you can naturally progress, after setting a solid foundation. 

  • Not taking security seriously – surprisingly, people assume that it is Microsoft that owns responsibility for Office 365 security. That is not the case, and you best understand this right from the get-go, or else you can end up in trouble. First, you should start with implementing multi-factor authentication for any global admins. If you are dealing with sensitive information (legal, medical, finance) you may want to also implement rights management and information protection. Security is not something you want to compromise on. 

  • Not fully realising the features – Office 365 has a ton of useful features that can make the work of your employees much easier. However, you can only benefit from them if people know these features and understand the right time and way to use them. What you need is someone aware of Office 365 so that they can teach people the best practices. Having someone explain how new features work and educate your team on using them is a great way to become more productive. 

 

  • Lacking ownership – as already mentioned, a lot of companies are only doing minor migration to Office 365. To reap the full benefit, you should nominate an internal champion for doing some of the work with a partner with a customer success manager. They can be responsible for new feature awareness, hire on-boarding training, refresher training for people of the company and identification of best practices and sharing them with the company. 

Always remember that change can be challenging, but showing persistence and good intention to become more effective will surely provide the best results. Consult with a company on the matter, if you wish to explore the options and get the most out of Office 365. Remember, when implemented properly, it can drastically improve the processes in your company. 

 

© Our Tech Team

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