Barry L. Duncan, Psy.D., is a therapist, trainer, and researcher with over 17,000 hours of clinical experience. He is director of the Heart and Soul of Change Project (www.heartandsoulofchange.com). Dr. Duncan has over one hundred publications, including fifteen books addressing systematic client feedback, consumer rights and involvement, the power of relationship, and a risk/benefit analysis of psychotropic medications. His work regarding consumer rights and client feedback has been implemented across the US and in 20 countries including national implementation in couple and family centers in Norway. Barry's latest books: Heroic Clients, Heroic Agencies: Partners for Change (2nd ed. 2010 E Edition); the 2nd edition of the Heart and Soul of Change: Delivering What Works (APA, 2010); and On Becoming a Better Therapist (APA, 2010). He co-developed the ORS/SRS family of measures and the Partners for Change Outcome Management System (PCOMS) to give clients the voice they deserve as well as provide clients, clinicians, administrators, and payers with feedback about the client's response to services, thus enabling more effective care tailored to client preferences. He is the developer of the clinical process of using the measures and PCOMS, first articulated in the first edition of Heroic Clients, Client Agencies (Duncan & Sparks, 2002). Because of his self help books, (the latest is What's Right With You) he has appeared on "Oprah," "The View," and several other national TV programs.Barry implements PCOMS in small and large systems of care and conducts agency trainings, workshops, and keynote presentations on all of the topics listed above for both professional and general audiences. Drawing upon his extensive clinical experience and passion for the work, Barry's trainings speak directly to the front line clinician. His presentations not only cover consumer based outcome feedback or PCOMS—which improves outcomes more than anything since the beginning of psychotherapy—Barry also talks about what it means to be a therapist and how each of us can re-remember and achieve our original aspirations to make a difference in the lives of those we serve. His trainings integrate the nuances of the work, our dependence on the resources of clients, and an appreciation of the hard work required for strong alliances across clients with the systematic use of outcome and alliance feedback. Video examples from a wide variety of clients demonstrate both the ideas and practices of CDOI and PCOMS—and moreover show that Barry doesn't just talk the talk. Barry can be reached at barrylduncan@comcast.net