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Bernd Stauss's Books back

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Complaint Management: The Heart of Crm - Bernd Stauss, Wolfgang Seidel
Complaint Management: The Heart of Crm
by Wolfgang Seidel (author), Bernd Stauss (author)
publisher: Cengage Learning publish date: March 1st 2005
format: hardcover pages: 320
language: English
ISBN: 0324202644 (9780324202649)
Services Science: Fundamentals, Challenges and Future Developments - Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn
Services Science: Fundamentals, Challenges and Future Developments
by Bernd Stauss (author), Kai Engelmann (author), Anja Kremer (author), Achim Luhn (author)
publisher: Springer publish date: October 11th 2007
format: kindle pages: 172
language: English
ASIN: B001VNCFAI
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