I call myself a student of behaviour. I believe that the words and language we use not only impact our relationships with others, but also the way in which we behave. Recent research tends to support this belief. For example, studies at the Universities of Heidelberg, Neuchatel and Zurich (2007) show that when young male drivers hear male type words (such as "tough" and "rough") they automatically increase their speed, whilst hearing female type words (such as "pink" and "gentle") leads to a reduction in their speed. My question, "Can the words a manager uses also impact both his or her people relationships and behaviour?" As an author on management, I have not only studied the subject, but have lived the role. I survived my first new manager's role in banking to eventually develop into a senior manager responsible for the career development of hundreds of other managers. During this growing process, and later as an organisational development consultant, trainer and coach, I learnt what works and what doesn't work when managing others. So, I've recently published a new book "What To Do When You Become The Boss" which is a result of this learning. My determination is to help other new managers during their initial growth spurt.I'm an Australian currently living in Liestal, Switzerland. As well as consulting to various organisations on five continents, I coach on the Mobilizing People program at the International Institute for Management Development in Lausanne, Switzerland. I also facilitate on programs such as the Middle Manager Development program at the Australian Graduate School of Management in Sydney, Australia.I'm married with three children. I'm a keen cyclist and love getting out and about in the hills of Switzerland.I'd like to challenge some of your thinking on leadership and management development and would appreciate your feedback - please contact me at www.nationallearning.com.au or www.whenyoubecometheboss.comMy book "What To Do When You Become The Boss" was a finalist in the INDIE Book Awards of 2008. Recently, Business Executive Magazine described it as "One of the best books on management that we have seen in a long time."I look forward to your comments, reviews and questions.Bob Selden