by Douglas Stone, Bruce Patton, Sheila Heen
This book is best read in an audible format. It provides practical information and examples of how to approach and manage difficult conversations. We all have people in our lives that challenge our patience and our ability to effectively communicate. For that reason, this book is a yearly must re...
This is one of three texts, plus handouts, used at a Negotiation course at Harvard Law taken by students all over the university--and by people from all over the world. At the end of the course, the students spontaneously rose to give the teachers a standing ovation. It's a very popular and valuable...
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