Eileen Brown is a social media and social business strategist. She specialises in digital crisis management and online brand elevation. She is contributing editor of the social business column at ZDNet.com Eileen enables your social business: to connect with your customers, identify influencers and gain advocates for your brand. She transforms engagement to improve customer satisfaction and perception, forging vibrant communities to amplify your message and improve customer communication.She is an accomplished and well-known social media speaker and an advocate for the advancement of Women in Technology.  She is a member of the IoD, the BCS, and a fellow of the RSA. She sits on the BCS Essex Committee and is the Chair of Intellect Women in Technology.  http://amastra.co.uk | http://eileenbrown.wordpress.com | http://twitter.com/eileenb | http://linkedin.com/in/eileenbrown | http://facebook.com/WorkingTheCrowd| http://gplus.to/eileenb | http://www.zdnet.com/blog/feeds/