Is your product user-friendly? Take these steps to find outWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.Learn to recognize factors that limit usabilityDecide whether testing should occur in a lab setting or at the site where the product is usedSet up a test plan to assess goals for your product's usabilityChoose and train effective test moderatorsDecide on the best way to collect and review dataReport the results and make recommendationsLearn user-centered design principles and practices — the context for usability testingReap the benefits of templates, tables, models, case studies, and other tools of the tradeCompanion Web siteGo to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates