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James L. Herskett's Books back

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The Service Profit Chain - James L. Heskett, W. Earl Sasser Jr., James L. Herskett
The Service Profit Chain
by W. Earl Sasser Jr. (author), James L. Heskett (author), James L. Herskett (author)
publisher: Free Press publish date: April 10th 1997
format: hardcover pages: 320
language: English
ISBN: 0684832569 (9780684832562)
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