Joan Lambert has worked in the training and certification industry for 16 years. As President of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training and certification tools.Joan is a Microsoft Certified Office Master, Microsoft Certified Applications Specialist Instructor, Microsoft Certified Technology Specialist, Microsoft Technology Associate, Microsoft Certified Trainer, and the author of more than two dozen books about Windows and Office (for Windows and Mac).Joan enthusiastically shares her love of technology through her participation in the creation of books, learning materials, and certification exams. She greatly enjoys communicating the benefits of new technologoes by delivering training and facilitating Microsoft Experience Center events.Joan currently lives in a nearly perfect small town in Texas with her nearly perfect daughter, slightly naughty Paperanian dog, appropriately superior cat, and the super-automatic espresso machine that runs the house.