Hello, I am Joseph Michelli a business consultant, professional speaker and author. I consult for and write about transformational leadership and ways to deliver extraordinary employee and customer experiences. My 5 business titles include: The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health Systems, The Zappos Experience - 5 Principles to Inspire, Engage, and WOW, andWhen Fish Fly - Lessons for Creating a Vital and Energized Workplace from The World Famous Pike Place Fish Market (co-authored with the owner of the market Johnny Yokoyama). I also authored one parenting book titled Humor, Play and Laughter: Stress-proofing Life with your Kids.