format: paperback pages: 91
ISBN:
1928593828 (9781928593829)
format: paperback pages: 95
ISBN:
1932546073 (9781932546071)
ISBN:
1928593968 (9781928593966)
publisher: APQC
publish date: February 22nd 2005
format: paperback pages: 87
ISBN:
1932546472 (9781932546477)