Education: Earlham College (Richmond Indiana) & Columbia University (NYC)Spent adult life working as a management consultant.Worked for Geary Rummler in NYC then started Harmon Associates in San Francisco. Wrote newsletters for Cutter Consortium in the 80s and 90s on Expert Systems and Artificial Intelligence, Object Oriented Technology and CASE. Co-founded Business Process Trends - www.bptrends.com - in 2003 and then joined with other to create the BPTrends Associates Methodology for organization and process change.Have published a series of books on different software technologies that can be used to improve business performance.