by John G. Miller
The is a great book to read at least once a year. Knowing and using the right questions without becoming annoying or whinning is an essential tool for any successful manager. Remembering that questions that begin "What", "How", and "Why", contain an action word and include "I" are the best types ...
Like so many of these public speaker books, this has enough for about 40 good pages. Unfortunately, it is more than 40 and quickly falls off focus and fills space with predictable advice. The concept is great and the first part is worth the read.
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