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'Real Bergevin'
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Call Centers For Dummies - 'Real Bergevin', 'Afshan Kinder', 'Winston Siegel', 'Bruce Simpson'
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Bob @ Beauty in Ruins
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Bob @ Beauty in Ruins
Bob @ Beauty in Ruins rated it 13 years ago
text Call Centers For Dummies
A great overview of the philosophies of call centre management, thoroughly updated and revised from the original edition. Although I had the opportunity to contribute to the original, it was a great experience to serve as the Technical Editor on this edition.
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