Ever feel like you've been screwed over, ripped off, cheated, or treated badly by some company or organization? No? Then don't bother buying this book. If, however, you endure the routine ill treatment one gets in auto repair facilities, tax offices, or with airlines that the rest of us encounter with great regularity, this book will show you how to complain effectively for best results, when to complain and maybe when not, what companies tend to respond to, and, if all else fails, some wonderful examples of consumer revenge when all legitimate attempts to get satisfaction bear no fruit. Useful book, quite funny in places with lots of true case histories of successful complaining.