Shelley Sweet, the Founder and President of I4 Process, is a respected BPM Practitioner with over 20 years of experience helping organizations improve their business processes. As such, Shelley provides consultation, workshops, and training programs for clients ranging from start-ups to Fortune 500 companies, educational institutions, and government organizations. Her programs are based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements and shows leaders and employees how to sustain operational excellence. Shelley's track record includes over 100 process improvement projects that have successfully eliminated waste, minimized cycle time, and greatly improved customer satisfaction. Shelley is also a Certified Business Process Management Professional (CBPMP), and teaches BPM courses at UC Berkeley and BPMInstitute.org. Her popular weekly blog at i4process.com/blog provides ideas from her extensive business process improvement experience, including practical guides for process modeling and analysis, recommendations for common obstacles, and discussions about key leadership and team roles. In addition to writing for her own blog, Shelley is a featured content contributor to BPM.com, an influential news and analysis site dedicated to business process management.To learn more about Shelley's professional experience, training programs, and consulting services, contact her at:Shelley Sweet, Founder & President, I4 Processshelleysweet@i4process.com+1 650-493-1300www.i4process.com