Susan Hanley is the President of SUSAN HANLEY LLC. Sue is an expert in the design, development and implementation of successful portal solutions based on the SharePoint platform, with a focus on information architecture, user adoption, governance and business value metrics. She is an internationally recognized expert in knowledge management and writes a blog on SharePoint and Collaboration for Network World Magazine that can be found at http://www.networkworld.com/community/sharepoint. Immediately prior to establishing Susan Hanley LLC, Sue led the Portals, Collaboration, and Content Management practice at Dell Professional Services (formerly Plural, Inc.). Sue joined Plural (which was acquired by Dell in 2003) after more than 18 years of consulting experience at American Management Systems, Inc. (AMS). In 1995, she became the first Director of Knowledge Management for AMS, a position she held for five years.Sue has an MBA in Information Systems Management from the Smith School at the University of Maryland at College Park and a BA in Psychology from the Johns Hopkins University.