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From: Olivia Berg, Director, Christmas from the Heart
Date: 2-14-19
To: Ms. Marla Thompson, CSR Director, Hightower Enterprises
Subject: Holiday Joy
Dear Ms. Thompson,
Happy Valentine’s Day to you! I’m following up our January newsletter with a special greeting as this is, of course, the month for love. Love for our sweethearts, our family and friends, and for those in need. As you could see from the newsletter, we put the money our loyal supporters donated to us to good use. So many families benefited from your generous donation to Christmas from the Heart last year and I just wanted to remind you that, even though the holidays seem far away they will be here before we know it. I hope we can count on Hightower Enterprises again this year. We have such a history together. Let’s keep up the good work!
Warmly,
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Marla Thompson, CSR Director, Hightower Enterprises
Date: 2-14-19
To: Ms. Olivia Berg, Director, Christmas from the Heart
Subject: Holiday Joy
Dear Ms. Berg,
Thanks for reaching out. Our fiscal year is just ending and I haven’t yet received word as to how our charitable donations will be dispersed this year. I will keep you apprised.
Best, Marla Thompson
CSR Director, Hightower Enterprises
From: Olivia Berg, Director, Christmas from the Heart
Date: 2-14-19
To: Ms. Marla Thompson, CSR Director, Hightower Enterprises
Subject: Holiday Joy
Thank you so much. Looking forward to hearing from you!
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Olivia Berg, Director, Christmas from the Heart
Date: 5-1-19
To: Ms. Marla Thompson, CSR Director, Hightower Enterprises
Subject: Happy May Day!
Dear Ms. Thompson, just wanted to wish you a happy May Day. The flowers here in Pine River are now in full bloom, and our organization has been busy helping people make their dreams bloom, as well. As you know, while our focus is primarily the holidays, Christmas from the Heart tries to help people all year round when needs arise. Of course, Christmas is our big thrust, and as there is no other organization working in this area, we are much needed. As are your kind contributions. I still haven’t heard and I do hope we can count on you.
Warmly,
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Olivia Berg, Director, Christmas from the Heart
Date: 5-5-19
To: Ms. Marla Thompson
Subject: Just checking
Reaching out again in case my last email went astray. I’m wondering if you have any news for me regarding Hightower’s involvement with our cause for this coming year.
Thanks!
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Marla Thompson, CSR Director, Hightower Enterprises
Date: 5-5-19
To: Ms. Olivia Berg
Subject: Just checking
Ms. Berg, sorry I haven’t been able to get back to you sooner. I’m afraid I have some bad news for you. It appears that the company is going to be scaling back on their charitable giving this year and funds have already been budgeted for other causes. I’m aware of the fact that in the past we’ve donated to your organization and I’m sorry I don’t have better news for you. I do wish you all the best in your search for other funding.
Best,
Marla Thompson
CSR Director, Hightower Enterprises
From: Olivia Berg, Director, Christmas from the Heart
Date: 5-5-19
To: Ms. Marla Thompson
Subject: Just checking
There must be some sort of misunderstanding! Hightower has always donated to Christmas from the Heart. The company’s founder, Elias Hightower, was my great-grandmother’s first contributor, and he promised her that Hightower would always be there for this organization. This is a company tradition! Please speak to your director.
Hopefully,
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Marla Thompson, CSR Director, Hightower Enterprises
Date: 5-5-19
To: Ms. Olivia Berg
Subject: Just checking
I’m sorry. The decision is out of my hands.
Marla Thompson
CSR Director, Hightower Enterprises
From: Olivia Berg, Director, Christmas from the Heart
Date: 5-5-19
To: Ms. Marla Thompson
Subject: Just checking
Then please tell me who I need to talk to. Who’s your CFO?
Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
From: Marla Thompson, CSR Director, Hightower Enterprises
Date: 5-5-19
To: Ms. Olivia Berg
Subject: Just checking
Our CFO is Guy Hightower, and his email is ghightower@hightowerenterprises.com
Good luck!
Marla Thompson
CSR Director, Hightower Enterprises
From: Olivia Berg, Director, Christmas from the Heart
Date: 5-5-19
To: Guy Hightower, CFO, Hightower Enterprises
Subject: Please reconsider
Dear Mr. Hightower, I understand from your corporate social resources director that Hightower isn’t planning on making any donation to Christmas from the Heart this year. There must be some mistake! Surely you’re aware of the long-standing relationship between your company and our organization. I’m sure I can count on you for some small amount.
Best, Olivia Berg
Christmas from the Heart
Giving from the heart makes all the difference
Guy Hightower frowned when he saw the email from Olivia Berg in his in-box. Marla Thompson had been forwarding her emails to him, keeping him abreast of Olivia Berg’s varied begging tactics, and had finally even come into his office, trying to dump the load of guilt the woman had laid on her from her shoulders to his.
“Don’t open it,” he told himself. He opened it anyway. Then he read it and swore.
Actually, he’d been swearing ever since meeting with his brothers to discuss the budget back in December. If either of them had listened to him three years ago, they wouldn’t be having to pull the company belt so tight now. This was the problem with being the youngest. It didn’t matter how many degrees you had, how smart you were or what your job title was. Big brothers never listened.
Hard to listen when you were going through your third divorce.
That was Mike’s excuse. What was Bryan’s? Oh yeah. He was a wuss. He always agreed with Mike, no matter what. And Mike hadn’t wanted to change directions. Never mind that the company was struggling, keep on doing the same thing. The definition of insanity.
Sorry, Little Miss Christmas. Times were tough all over. Hightower had kept its commitment to the more visible causes and turned the little fish loose. And that was how it worked in the corporate world.
He typed his reply.
Dear Ms. Berg, I regret that Hightower can’t help you this year. We’ve had to reassess our commitments to various causes. I’m sure you’ll understand.
Then he signed off with the time-honored adios: Respectfully, Guy Hightower.
And if she didn’t understand, well, not his problem. He had his hands full trying to keep the family company afloat. Maybe now Mike would be ready to take his advice and diversify.
Olivia Berg—Livi to her family and friends—read the email from Guy Hightower a second time. Yes, the message was the same. Really? Really? Who was this man, Ebenezer Scrooge the Second?
She plowed her fingers through her hair, the birthstone ring Morris had given her for her birthday catching in the curls. She was so angry she barely noticed.
With a snarl, she began to type.
You should be ashamed. Your great-grandfather is probably turning in his grave right now. What’s the matter with you, anyway, you selfish bastard?
She pulled her fingers off the keyboard with a gasp. What was she thinking? Was this any way to get someone to contribute to her cause? And what kind of language was this? Her great-grandmother would be turning in her grave right now, along with Elias. Adelaide Brimwell had been a lady through and through. So had Livi’s grandmother, Olivia, as well as Livi’s mom.
The thought of her mother made her tear up. How she wished Mom was still around to advise her. They’d always planned that Livi would take over running the organization one day, but neither had dreamed that day would come so soon. Her mother’s heart attack had struck like lightning. Livi’s brother had left town, moving to Seattle, which was just far enough south to keep the memories at bay. Livi had stayed put, holding on to every single one, weaving them together into a lifeline to cling to as she kept Christmas from the Heart afloat.
Oh, Mom. What should I do?
Try again came the answer.
Yes, her mother never gave up. She’d chased one potential donor for two years before he finally came through. Livi still remembered the day her mom left the house, clad in a Mrs. Santa costume she’d created—requisite white wig along with a frilly white blouse and a red skirt topped with a red-striped apron. She’d taken with her a batch of home-baked cookies nestled in a red basket and returned home with a check for five hundred dollars. The man had been a loyal contributor ever since. Livi still took him cookies every year.
“Persistence pays,” she told herself as she deleted what she’d typed.
She started over.
I’m asking you to reconsider. Your company is our major donor, and without you so many people will have little joy this Christmas. Any amount you can give will be greatly appreciated.
There. He’d have to be a heartless monster not to respond to that.
Guy trashed the guilt-inflicting email. What was he, Santa Claus? He had his hands full keeping his company solvent.
But then, people like Olivia Berg never considered the fact that a company might have needs of its own. What made them feel so entitled to sit at the edge of the salt mine while a man slaved away and then greet him with their hands out when he emerged broken and bruised? Maybe some of those people always begging for money should get out there and actually earn a living. Let them work their tails off, putting in seventy-hour weeks. Sheesh.
Anyway, the company had already met their good deed quota for the year. The only cause Guy was interested in now was Hightower Enterprises.
By the end of the workday, Guy Hightower still hadn’t responded to Livi’s last email. “You are a heartless monster,” she grumbled, glaring at her empty email in-box.
“No word yet?” her part-time assistant, Bettina Thomas, asked as she shut down her computer.
Livi sighed and shook her head.
“That is so wrong,” Bettina said in disgust.
It sure was. “They’ve been our major donor ever since my great-grandmother founded Christmas from the Heart. Without their contribution how will we put on the Christmas dinner at the community center? How many families won’t have presents under the tree or Christmas stockings or a Christmas turkey?” There was no Salvation Army in Pine River, no Toys for Tots— none of the usual organizations serviced this area. There had been no need. Christmas from the Heart had it under control.
Until now.
“We’ve had to reassess our commitments,” Livi quoted. The words left a bad taste in her mouth and she frowned. “It sounds like something your boyfriend says when he’s dumping you.”
“They are dumping us,” Bettina pointed out. “But don’t worry. We have time. We’ll find someone else to come through.”
“Not like Hightower. There must be something I can do,” Livi mused.
“There is. Go home and eat chocolate.”
And try not to think bad thoughts about Guy Hightower.
In all fairness, he probably didn’t grasp the situation. She’d call him the next day and invite him to come to Pine River for a visit so she could let him see the need, show him a little of what Christmas from the Heart did for the community. She could take him to lunch, introduce him to some of the people in town, put a face—or better yet, several—to Christmas from the Heart. She’d top it all off by following in her mother’s footsteps and baking him cookies. Then how could he help but catch the vision his great-grandfather and her great-grandmother had shared?
Yes, that would do it. Sometimes you had to be a little patient, give people a second chance.
Excerpted from Christmas From the Heart by Sheila Roberts. Copyright © 2019 by Roberts Ink LLC. Published by MIRA Books.
