Businesses are demanding faster innovation cycles for new technology-led experiences and products that deliver better customer engagement and improved bottom-line results. How do you modernize your enterprise applications, so they are scalable, flexible, and manageable? How do you ensure a return on investment in your legacy systems? What does it take to deliver new services that delight your customers?

At V2Soft we understand the challenges you are facing to maintain and enhance business applications at a time when: You need to update your applications to meet new business needs and changing regulations with our application services.

Application Development Services:

Application Development Company helps to Solve business problems using the appropriate technology, innovation, and our full-stack experienced teams. Experience our Agile-based approach towards building Cloud-native applications, Application Integrations, or enhancing existing applications.

Application Transformation Services:

Our Application Transformation Services help you re imagine business applications and streamline existing application portfolios. We help you build future-ready applications using the right technologies and our full-stack experienced teams. Get more from existing applications by assessing your application portfolio, re-platforming existing applications, or migrating applications to cloud or standards-based architecture and achieving greater agility by transitioning application delivery to Agile and DevOps.

When you work with V2Soft, you get more and more strategies, technologies, and more confidence in your decisions with our custom application solutions and consulting. Connect with us to know more.

Moving towards the digital world, the relationship between customers and businesses has been transforming over the past decade. Customers these days have higher expectations, therefore companies are busy finding ways of interacting and improving the efficiency and quality of products, services, and processes. Several companies have already started to switch on to AI application development services for enhanced customer experience with automated processes.

In this blog, we’ll be discussing the uses of artificial intelligence that helps with improved customer service experiences.

Benefits or Opportunities associated with investing in AI application development services are:

* Acquisition of Customers- Companies with investments made in AI and Machine Learning development services are three times more likely to acquire new customers.

* Customer Retention- Companies with AI applications are likely to have more and improved customer retention rates.

* User Satisfaction- Due to automated processes and personalized experiences offered by AI, companies can offer an increased level of satisfaction to their customers inclusive of the first two points.

In short, investing in AI can help companies to increase their sales and revenue, with increased customer satisfaction.

Using AI tools to Improve Customer Service

Here we bring you the most common use cases of AI application development through which organizations can improve their customer experience and services.

1. Object Detection

These solutions allow you to automate tasks related to image recognition.

For instance, think about a financial institution wanting to accelerate new customers’ onboarding. Using object detection would be of great help. Your customers can just simply upload a photo of their ID proof and a live selfie. Object detection can match the faces of ID proof and selfie, if matched the customer’s identification is done, replacing the whole lengthy process.

2. Language Analyzing

A great asset to improve your on-call experience with customers. Using Language analysis, a calling agent can detect the mood of the customer on-call and can adjust their tone and words accordingly. This tool enables the collaborators to extract the fundamental information from customer feedback and adapt their communication, based on the same.
 
BEAT is an AI-based application developed by Deloitte, stands for Behavioral and Emotional Analytics Tool. The application listens to the phone call conversations between the calling agent and the customers and then, transcribes the wordings and the sentiments.  

3. Optical Character Recognition- OCR

OCR is generally used in document processing automation. With OCR, you can train your systems to read a document and extract the relevant and necessary information from any given document.

Using OCR, you can process your documents digitally, supporting quick and more accurate retrieval of information from the document.

4. Machine Learning Models

You can train the machine learning models and integrate them into your applications to evolve predictive analytics that helps you make more informed and improved business decisions. There are various uses of AI and machine learning model development services as:

Classifying tickets for triaging support, assigning to the right team, and solution recommendations.

Predicting sales discounts, customer support demands, product demands, and available inventory stock.

Automation of risk analysis, approval decisions, business outcomes, etc.

5. Chatbots

A great way to provide a carefree engagement fitting in your customer’s super busy routine life. And one of the most common use cases of AI application development services in customer service is chatbots.

Using chatbots, you can:

Engage more with your customers- customers don’t like filling forms or waiting for getting any query solved. They want immediate experiences. With chatbots, you can have your customers’ feedback in a very conversational style.

Support employees- you can store a lot of information that your employees need to know in QnA format. Chatbots can help you deliver this information to the employees much more quickly and efficiently by just answering their queries.

Scaling the first-line support- rather than having individuals respond to very specific requirements, companies use chatbots to answer the FAQs of their customers. It also helps in decreasing traffic to other channels.

Popular chatbots include software like Intercom and Drift. Nowadays, modern AI application development services also help you with tools to build your chatbots, customized as per your needs.

A Next Level Customer Experience

Customers today have expectations higher than ever before. They believe that you have got exactly what they want. They expect you to provide them with a smooth and effortless experience. And for this AI application development services can play an important role by improving the efficiency in the outcome. In other words, AI application development will help in improving the coolness of your services and procedures.

If you are looking forward to using these above-mentioned cases in your business application and get the best returns on your investment, get in touch with Consagous Technologies, the best AI application development company in USA. We are one of the best AI & machine learning solution providers for more than a decade.

With the advancement in technology and artificial intelligence, various AI-based application platforms have been gaining popularity for a long time. AI has turned out to be a boom for popular Social Media platforms like Facebook and Instagram. To know more about AI and Machine Learning development services in Social Media, continue reading this article!

What is Artificial Intelligence?

The term artificial intelligence (AI) refers to any human-like intelligence shown by a machine, robot, or computer. It refers to the ability of machines to mimic or copy the intelligence level of the human mind. This may include actions like understanding and responding to voice commands, learning from previous records, problem-solving, and decision-making.

Many companies are providing AI application development services, which has made it easy for organizations to adopt AI and ML-based applications.
What is Machine Learning?

How AI works?

Not going deep into the engineerings and software development part of AI, here is just a basic description of working of AI:

Competition today knows no bounds- it’s more intense and cut-throat than ever before. With the coronavirus pandemic changing the way things work, every new technology is considered as an opportunity to bring something better- something that can provide an upward push to our digital lives.

Artificial Intelligence or AI is one such kind of technology.

The term AI is constantly being attached to growth and something that enables companies to punch a lot above their weight. In fact, companies are banking on AI to provide the users with absolutely cutting-edge AI application development services, that are different and have the potential to offer something highly unique to the users.

As far as the relevance of mobile apps goes, there are no second guesses as to how they have completely transformed the way we live our lives.

The World of Mobile Marketing with AI

With AI, brands now have a number of new and better opportunities to market their product or service through mobile marketing. There are no two opinions that AI has huge potential to deliver something better for everyone, and any innovative brand will surely take note of this potential to edge ahead of the competition.

AI and machine learning development services empower companies to understand buyer behavior and bring them suitable results later on that are based on their preferences and selections.

With the amount of time that people are spending on their mobile phones, there is a huge amount of data waiting for marketers to derive insights from it, leading to some of the best instances of user experience that people will come across.

How Development with AI Makes Mobile Marketing Better
   

If a business is critically dependent on amazing content to engage with the market audience, creating such content manually will bring a creative block due to exhaustion sooner rather than later.

With AI application development services, content generation gets easily powered with the help of sophisticated tools that automate the content creation process. To make the user experience more exemplary, the content takes the hyper-personalized approach, where content can get specifically designed for each and every single user. This also results in higher productivity as teams can focus on other strategies and operations, leaving ‘intelligent technology’ to do its work.

Artificial Intelligence has completely transformed the way through which marketers plan and execute their marketing campaigns. Embedding automated AI-based platforms to an app brings an intelligent targeting system that relies on previously collected user data. This knowledge about the previous data helps in making informed decisions about how an end-user would react under a similar situation in the future.

With such a sophisticated targeting system in place, the user segmentation is pretty well-informed, which subsequently translates into a highly effective advertising campaign.

The simplest instance of AI can be the predictive analysis that delivers better recommendations to customers on e-commerce websites like Amazon, and even streaming services like Netflix that employ various ML algorithms for relevant search results for a nice user experience.

Given the competition today, it’s not wrong to say that customer experience is everything. A great customer experience will bring users back, and that’s for sure. If it dwindles even a little bit, customers will ensure that they don’t make the mistake of visiting ever again.

This is where chatbots are now becoming a crucial factor in delivering a better customer experience. From answering the most basic queries to substituting human interaction, chatbots enrich the entire user experience immensely, contributing to better mobile marketing in the process.

Conclusion

The above points are just the starters in what will be a very long relationship between AI and mobile and mobile app marketing. Every AI and machine learning solutions provider has the road ahead clearly marked. With AI as the driving force for technology today, mobile marketing needs to embrace this one as soon as possible.

Consagous Technologies is a pretty renowned AI application development company in USA, that has a highly seasoned team of professionals to create some amazing AI-based solutions for better marketing of your product or service.

As a technology, AI and machine learning development services are making all the right kinds of noises. With its impact being felt across domains, app development and UX are also being gradually dominated by AI. As to how, here’s a look!

The field of Artificial Intelligence (AI) may be relatively new when you compare it to the ones, we have been seeing for decades now, but the impact of this ‘newer’ technology shows a lot of promise even in its initial stages, considering how big an impact it has made to enhance these decade-old technologies with such speed and efficiency.

One of the biggest reasons behind the popularity of AI in several domains is how seamless and promising it sounds for human lives. As a result, AI and machine learning development services have been on the rise.

For any kind of business enterprise, ensuring a great customer experience is at the core of its operations. AI aims to do just that, by providing a more human touch to the overall experience for the customers.

In short, AI is quickly becoming more human in its working, which in itself holds a lot of promise.

From your everyday chatbots to the most detailed analysis of data for better customer experience, personalization has become a big factor in bringing AI to the level of relevance it is at today.

AI- What’s the Fuss About?

For the simple sake of definition, AI is a technology that lends the ability of humane responses to machines for solving simple and complex issues and problems. It learns from numerous previous experiences to make the future ones better as per the previous use cases.

As far as the role of AI goes, more output with less input is surely the point of focus for this technology. With more time taking jobs easily taken over and sorted by AI, efficiency in operations is sure to be exemplary with it.

Personalized Experiences Getting More Personal

With AI application development services, customers now see personalized services as a more enhanced version of the value they derived from their previous experiences.

Impact of AI on App Development & UX

Here are some of the most significant aspects where AI has been proving to be on the next level on the app development and user experience-

* Improvising AI Apps

With more advancements in AI technology, app development is witnessing an entirely different revolution. With AI in itself becoming more cutting-edge with each passing day, apps today facilitate a learning process that’s based on previous user interactions, leaving a lot of unnecessary tasks to save time.

* Better Decision Making

The biggest virtue of AI is how effortlessly it handles huge data sets, something that’s a far cry for the most diligent of humans too. Take the data set of customer feedback for instance.

While a program can be created to go through all the feedback, AI can bring in a much-needed humane factor and give development teams a lot of genuine things to ponder over. Well, informed decision making is the obvious result.

* Better User Engagement

User engagement has quickly become a huge factor in the highly competitive mobile app development domain. Without keeping users engaged, no app can even think to survive in the market. A bitter truth.

This is why any AI and Machine Learning solutions provider always brings a lot of focus to come up with ways where user engagement just gets better and better. Through AI, customer engagement gets mightily enhanced, primarily due to a large amount of information that can be accessed.

Thanks to automation, developers get a lot of liberty to deliver promising experiences to customers. With the best mobile apps, users get their problems solved in real-time through logical reasoning and impeccable data analysis.

This is how brilliantly AI takes it all up and almost single-handedly delivers a superlative experience.

It’s more than sufficient to say that AI technology has created a huge impact on mobile app development and UX as a whole. Integrating AI with mobile apps is something that is still a work in progress. AI has immense potential to carve out entire customer experiences, to get better usage in mobile apps. It will be very interesting to see where AI takes mobile app development in the future.