When it comes to developing a chatbot, often business individuals seem in a dilemma about selecting a right chatbot development platform, tool or framework to seamlessly drive their determined goals. So, this blog will let you unfold the list of popular chatbot development platforms to build intelligent and productive chatbots. Read Full story- https://yourstory.com/mystory/top-seven-chatbot-development-platforms-business?utm_pageloadtype=scroll
Chatbot development is the new way for businesses to build a one-to-one communication between customers and clients. It helps to improve your business leads and revenue. Our chatbot development includes a full range of solutions such as Facebook Messanger Bot Development, Whatsapp Bot Development, Slack bot development and others. Hire our dedicated chatbot developers to build your own chatbot for your website or apps. For more information call or mail us at ask@infoxen.com.
In all the industries that deal directly with customers, customer experience is the priority. Customers keep looking for quick responses, one-to-one conversations, rapid solutions and non-stop support from companies. AI Chatbot is a computer program that simulates human conversation through voice commands or text chats or both.
So basically, they are the robots that are used by various businesses to converse with customers because they are fast, give precise responses and cost less. Moreover, they also save time, as they can deal with any number of customers at the same time. So that is a bonus!
According to Chatbot Report 2019: Global Trends and Analysis, Business Insider experts predict that by 2020, 80% of enterprises will use Chatbot development Services. According to Lauren Foye, by 2022, there is a high possibility that banks may automate up to 90% of their customer interaction using chatbots. A survey conducted by Spiceworks showed that 40% of large companies employing more than 500 people plan to implement one or more intelligent assistants or AI-based chat robot over corporate mobile devices in 2019. Another significant example is from Relay, which states that 65.1% of companies using chatbot technology are engaged in web software, and 58% of companies using chatbot technology are focused on B2B.
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According to Adobe, 28% of leading companies use AI for marketing, while 31% plan to use AI in the next 12 months.
In terms of investment, Opus Research states that by 2021, 4.5 billion dollars will be invested in chatbots.
Among the many reasons that can support the claim for the use of a chatbot, the primary reason one is that they respond to the customers promptly. Doesn’t that sound good enough?
Who wants to wait for a long time to get the responses for their complaints and requests? No one in today’s dynamic environment where everyone’s time is equally important, if not more.
AI Chatbots replace humans in a manner that ensures they do not use a lot of time to reply as is generally done by humans. There are many instances in which the customers fail to even receive a welcome message, forget a reply.
On the other hand, chatbots welcome their customers with a message and then the chatbot itself asks them the way in which it can help them. Sounds interesting! It also shares various links with them that can automatically direct them to the solutions ion the FAQs that may have been associated with a problem that is quite common. Now, who would not like that?
Another way in which AI Chatbots can help your business grow is by saving you the costs incurred in the customer service.
Have you ever realized the amount of money you spend on various service agents that interact with the customers on their issues? According to some reports, the chatbots will help the businesses reduce their costs by approximately $ 8 billion by the year 2022 as compared to 2018.
Yes! You heard it right. It is such big amount that can be saved by employing chatbots in the businesses for customer interaction. The chatbots can save you on the operational costs of the customer service helplines, the amount spent on the labor associated with such services and also reduce the costs that may be associated with getting the agents on board 24/7. Wow! That is very impressive.
You can reallocate that money to use other resources in a better way and increase the efficiency of your businesses. In the long run, it will also reflect in your ROI in addition to the increased customer satisfaction and the value generated because of it. Now, who doesn’t want to earn more profits?
One more way in which chatbots can help you out is by engaging with the customers in a better way. For instance, if a customer wants a coupon code for some offer among the various offers you may have advertised, the service agents may take a while to search for the coupons and their respective code. Plus, there is a risk of it being wrong.
With chatbots, there is no such risk. They do not take time to reply to the customers with any technical information they may be asking for and also are 100% accurate with their specifications. In addition, the customers are excited to reply to a chatbot that can use a bit of humor in its conversations and engagements. This is exactly what a customer wants. Please them, and earn their loyalty!!
However, you should keep in mind that the chatbots are meant for simple tasks only. You cannot expect them to get involved in complicated tasks like reading a girl’s mind! Now that is next to impossible. They can only give simple answers to the customers. For instance, if in a food delivery app query, a customer asks for the location of their food, the chatbot will reply with the link to track the position of the delivery executive.
But for some more complicated queries, such as asking about the ingredients of the food, or resolving a situation concerning the reason for the late arrival of the food, humans have to intervene. However, such cases are not too many in number and do not require the large number of humans that are employed as service agents.
While Chatbots are already having a measurable impact on customer service and marketing processes, the real prospects for using chatbot services go much beyond these areas.
So, why the delay, start using chatbot services today. Do not wait for the business to get big enough to do so. They say, that it is never ‘enough’. Seize the technological innovations and employ chatbots, so that you can drive in the maximum level of customers just by raising their satisfaction levels with your services.
It ranges from $30,000 to $35,000 to build one well-structured AI Chatbot. The chatbot development cost is dependent & varies according to the time it took to build, technologies or languages utilized & the most obvious – developer’s salary & working hours.
This is the basic range charged to design, develop, and implement the customized intelligent Chatbot. At Infoxen – a cutting edge Chatbot development company, you can always avail of the best quote for your customized Chatbot.
Over the last few years, Artificial Intelligence has gained a terrific momentum and reputation across all digital niches. Earlier, it used to be a sci-fi term only, but now it has become an essential part of today’s tech-savvy users. From building intuitive chatbots to data analysis to improve user experience design, AI is used for a variety of purposes.
With the continuous evolution and adoption of AI, another technology solution that is also growing rapidly is mobile app development. In the upcoming days, we will see numerous emerging trends that will allow businesses to gather useful data for providing an improved user’s app experience and engagement.
AI and Chatbot development are going to be the significant factors that will help businesses improve mobile apps by supporting their technical teams. According to Business Insider, the AI chatbot development market is expected to reach $1.23 billion by the end of 2025.
In fact, many social platforms like Facebook, WhatsApp, and Instagram have already started implementing AI in their mobile apps to offer contextual content to their users’, so it’s not far when these technologies will become a necessity for mobile apps.
Well, there is a vast history of Chatbots and AI, and facts how these technologies bring revolutionary transformation in distinct business domains and continued towards. In this blog, we will discuss some points that describe how AI and Chatbot development are transforming the mobile app development industry.
Most of the mobile apps often lack user engagement, which later becomes the reason for failure. Artificial intelligence helps in boosting the overall user experience of a mobile app. It can be used to analyze the user behavior and the patterns of user behavior so that designers and developers can draw relevant insights for delivering a higher user-centric experience.
Whereas, intelligent chatbots powered by smart AI and ML algorithms help enterprises to understand their customers’ needs by answering their queries and ensuring improved support. Chatbots are used to provide better customer services, and by 2025, we can expect that intelligent chatbots will handle the majority of customer interactions.
You might have observed that most digital apps rely heavily on personalization for keeping users engaged and interested. Also, the users have become more demanding than earlier; they expect mobile applications to avail of a unique experience through the app interface equipped with ease-of-use content or useful features.
AI and Chatbots allow businesses to improve this personalization of user experience. For example, it suggests users with similar products based on their behavior, interactions, and search history. Moreover, personalized user notifications help users know about new products, trends, and changes in your business app.
One of the most significant concerns for any mobile app development company is the security of the app. With the innovation of technology, there has also been an increase in cyberattacks and hacking in the last few years, which often becomes the reason of losing user data.
But, using Artificial Intelligence and Chatbots, you can improve the security parameters of mobile apps and identify any threats that can cause harm to your app’s data. If you use the right AI algorithms and intelligent chatbots, you can transform your mobile app development in a whole new way.
Businesses deal with large bits of data every now and then, which is often not easy to read and analyze. AI helps in analyzing this massive amount of data so that you can make better business decisions. For instance, consider you have a large set of data on the feedback of users on the app.
Now, you can create a program that will help you read all those feedback, but it will be very time-consuming. However, if you adopt AI and Chatbot development, you can change the whole scenario of reading the feedback humanely. After reading the user feedback, you can analyze that data quickly to make better business decisions.
For most of the mobile apps, chatbots play the role of the user interface. In recent years, many messaging applications that are powered by AI have gained user attention, and AI Chatbots have played a vital role in the success of these apps. For example, the AI-powered Facebook Messengers use chatbots to converse with its user base.
Thus, it won’t be wrong to say that mobile app development is entirely leaning toward AI and Chatbot technology. Moreover, users are in love with these trending technologies that allow them to use an app according to their preferences. So, if you haven’t considered using AI and Chatbots equipped mobile apps, then it’s time to give it a look.
AI and Chatbots got their recognition in the past few years for mobile development and emerging swiftly. And soon, it will make a significant impact on every digital sector. Therefore, it would be great if you start implementing these technologies in your business. In case, if you are unaware of using these technologies to their maximum potential, then you can hire a chatbot development company to help build intelligent chatbots for your mobile apps.
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