The contact centers market dynamics pre- and post-COVID-19 scenario are drastically different. The pandemic has resulted in companies partnering and acquiring other firms, leading to a higher degree of market consolidation. In addition, contact centers are improving their technological offering to automate and streamline processes.

One of the biggest acquisitions in 2021 is Avaya’s acquisition of contact center developer CTIntegration. CTIntegration has been a technology provider to Avaya. It is the maker of CT Suite and its connectors and has been a part of Avaya’s DevConnect bringing expertise into Avaya OneCloud platform to understand customer behavior and thereby streamline replies and requirements. The acquisition occurred in August 2021, and the financials involved has not been disclosed.

There have been other technological advancements in the market as well. Coca-Cola Europacific Partner, Indonesia has opted to work with Taps 8X8. The objective of this engagement is to provide a secure mobile experience to manage orders through Taps 8X8’s SMS API. The Los Angeles Pacific University has decided to move their entire contact center operations including admission, enrollment, and alumni connect to Dialpad’s cloud system. The system integrator for this project is Dialpad.

Contact Centers Category Intelligence Highlights:

• Migration into a cloud-based environment and technological advancements are the largest trends in the market
  
  
• The market features a highly fragmented competitive landscape
  
  
• Suppliers widely prefer in-house service provider model to leverage their expertise

Read report summary or request a free sample copy of the report “Contact Center Market Procurement Intelligence, Supplier Intelligence, Supplier Ranking, Pricing & Cost Structure Intelligence, Best Practices, Engagement Model, Low & Best Country Analysis, Day One Analysis Report, 2020 – 2025”

Contact Centers Cost Intelligence Highlights:

Grand View Research has identified the following key cost components for availing Contact Centers:

• Variable Labor
• Fixed Labor
• Tech Support Labor
• Technology Cost
• Telecom and Networking Costs
• Facilities
• Miscellaneous Overheads
• Profits

Variable labor costs are the largest cost component of contact centers and account for 60-65% of the total cost of service.

Operational Capabilities - Weightage

• Years in Service 10%
• Employee Strength 25%
• Revenue Generated 20%
• Key Industries Served 25%
• Key Cients 20%

Functional Capabilities - Weightage

Type of deployment 40%

• On-premise
• Cloud-based

Type 40%

• Voice-based
• Text based
• Social media-based

Use of technology 20%

• Chatbots, automated call director
• Caller analytics tools
• Process automation tools

List of Key Suppliers in the Contact Centers Category

• [24]7.ai, Inc.
• Alliance Data Systems, Inc.
• Alorica, Inc.
• Atento
• BT Communications Ltd.
• Concentrix
• Convergys Corp.
• Genpact
• IBM Global Process Services Pvt. Ltd.
• Tata Consultancy Services Ltd.
• Wipro

Check out the featured  Addon Services offered with Contact Center Market Procurement Intelligence Report:

About us:
A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of the supply chain which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving - market size and forecast, growth factors, and driving trends
• Price and Cost Intelligence - pricing models adopted for the category, the total cost of ownership
• Supplier Intelligence - rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing
• Sourcing / Procurement Intelligence - best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best-suited countries for sourcing to minimize supply chain disruption

Our market/procurement Intelligence reports include in-depth and actionable insights that help clients in understanding the different aspects of the supply chain and take more effective decisions.

Find More information @ https://www.grandviewresearch.com/pipeline

PVC has been the traditional choice in blister packaging for a very long time as it offers low prices and strong durability while maximizing product visibility at the same time. PVC pricing had been stagnant for some time before 2020 and it was generally readily available. However, during the Covid-19 pandemic, the housing market started to gain traction and the construction market continues to buy more PVC, hence the price has increased drastically, making it hard to procure PVC for blister packaging.

Moreover, recent economic and environmental policy changes compel some brands to think and find a PVC alternative for their blister packaging. Polyethylene terephthalate (PET) and recycled polyethylene terephthalate (RPET) are the two major strong alternatives to the traditional PVC blister. It is majorly used in soda bottles and is known for its strong durability and transparency. PET and RPET are most preferable for brands with high sustainability goals as they can be easily recycled.

One of the leaders in the packaging industry, Amcor has already started working on developing alternatives for PVC in blister packaging. In April 2021, the company announced the customer trials of the world's first recyclable polyethylene-based thermoform blister packaging named AmSky. It reduces carbon footprint by 70% compared to PVC and other alternatives. PVC makes packaging recycling more difficult or contaminates other materials if consumers attempt to recycle them. Therefore, Amcor’s solution eliminates PVC from the packaging by using a mono-material Polyethylene thermoform blister and lidding film.

Blister Packaging Category Intelligence Highlights:

• Blister packaging suppliers are collaborating with regional players to benefit from their knowledge of the local market, and maintain high profit margins, low overhead costs, and their overall competitiveness in the market
• The blister packaging market features a highly fragmented competitive landscape as several small players are entering the market
• Suppliers widely prefer approved provider operating models to reduce risks and improve the potential for value creation

Read report summary or request a free sample copy of the report “Blister Packaging Market Procurement Intelligence, (Supplier Intelligence, Supplier Ranking, Pricing & Cost Structure Intelligence, Best Practices, Engagement Model, Low & Best Cost Country Analysis, Day One Analysis Report, 2020 – 2025”

Cost Intelligence Highlights:

Grand View Research has identified the following key cost components for availing blister packaging:

• Raw Materials
• Forming Film
• Lidding Material
• Heat Seal Coating
• Printing Ink
• Others
• Fixed Costs
• Labor
• SG&A
• R&D
• Depreciation
• Interest
• Tax
• Profit

“Raw material is the biggest cost component of blister packaging, accounting for more than 60% of the total cost of manufacturing.”

Operational capabilities (with weightage) for Supplier Ranking and Selection in Blister Packaging Category:

• Years in Service – 15%
• Geographical Service Presence – 35%
• Employee Strength – 15%
• Revenue Generated – 15%
• Key Clients – 12%
• Certifications – 8%

Functional capabilities (with weightage) for Supplier Ranking and Selection in Blister Packaging Category:

• Technology Type – 40%
• Thermoforming
• Cold Forming
• Thermo Cold Complex Blistering
• Types of Blister Packaging – 60%
• Thermoformable
• Face Seal
• Trapped
• Full Card Blister
• Clamshell
• Skin Packaging

List of Key Suppliers in the Blister Packaging Category

• Amcor Plc
• DOW
• WestRock Company
• Sonoco Products Company
• Constantia Flexibles
• Klockner Pentaplast Group
• E.I. du Pont de Nemours and Company
• Honeywell International Inc.
• Tekni-Plex
• Display Pack

Check out the featured Addon Services offered with Blister Packaging Market Procurement Intelligence Report:

About us:
A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of the supply chain which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving - market size and forecast, growth factors, and driving trends
• Price and Cost Intelligence - pricing models adopted for the category, the total cost of ownership
• Supplier Intelligence - rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing
• Sourcing / Procurement Intelligence - best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best-suited countries for sourcing to minimize supply chain disruption

Our market/procurement Intelligence reports include in-depth and actionable insights that help clients in understanding the different aspects of the supply chain and take more effective decisions.

Find More information @ https://www.grandviewresearch.com/pipeline

ISO 9001 Certification in Bahrain standard belongs to the ISO 9000 family. ISO 9000 and the major purpose of this specific International Standard will focus on quality management systems within any company. The two principal aspects that are being focused on are our ability to satisfy our customers and continuous improvement of all processes that ISO 9001 standards will be applied.

ISO 9001 Consultants in Bahrain is one of the most essential requirements for any business because it can solve any issue an organization has to face. ISO 9001 Certification in Bahrain specifies the requirement for the quality management system. It was last updated in 2015. ISO 9001 is one of the most important international standards used to establish and implement the quality management program for an organization.

What are the advantages of an effective quality management system for your company?

Quality is a crucial factor in the quest for the best service in the market. If a business is expanding it is essential to increase the effectiveness of deliveries, while ensuring the best quality is of the most importance. The demand of customers is always to have their delivery promptly. However, the business has to ensure that both safety and quality are maintained to guarantee a prompt time of delivery to the consumer. It also benefits the consumer if they provide the capability to monitor the status of the products at any given time within the timeframe. This can reduce the amount of risk faced by the manufacturing company.

Merits of ISO 9001 Certification in Bahrain:

• ISO 9001 is a powerful international standard that aids companies in focusing on their goals and objectives.
• It helps in the performance of various legal obligations.
• It is among the tools that could be employed to improve markets facilities.
• It helps in achieving customer satisfaction.

It builds trust with our customers as well as clients and other customers who are involved in your services and products.

How to get ISO Certification in Bahrain?

We provide the best ISO 9001 Certification in Bahrain for build your industry globally, if you have any of these ISO Certification services please click on this like factocert.com and you have any questions about ISO 9001 Certification please contact@factocert.com, we promise to provide the best ISO Consultants to your business.

We offer a variety of solutions within Bahrain:

Within Bahrain, Muharraq, Isa Town, Sitra, Budaiya, Jidhafs, and other important cities, we offer various certification and certification services. We offer reasonable prices for execution, documentation, and advice services.

• CE Mark Certification
• SA 8000
• VAPT Certification
• GLP Certification
• GMP Certification
• HALAL Certification

Messaging apps like WhatsApp, Telegram, Snapchat, and WeChat have changed the way we communicate with each other. They help us stay connected with family and friends wherever they are.

In April 2020, cloud-based mobile messaging app Telegram reported over 400 million monthly active users worldwide.

Simply put, messengers are more popular than ever. So, now is the best time for you to build your own messaging app like WhatsApp or Telegram (or better)!

Follow these simple steps to create a super cool new chat app.

Step 1: Research the market and determine what problem your app will solve.

Step 2: Determine the best app business model to effectively monetize your app.

Step 3: Hire an app development team experienced in developing messaging apps. WhatsApp and Telegram.

Step 4: Build the architecture of your app.

Step 5: Build an excellent design for your messaging app.

Here are the essential features you must include in your app:

• Sending Text Messages
• Sending Media Files (photos and videos)
• Sending Audio and Video Messages
• Exchange of Live locations
• Sending Contact Cards

Now, the big question is how much it will cost to build an app like WhatsApp or Telegram. Well, calculating the overall cost of developing a messaging app isn't an easy task. Nevertheless, the approximate cost to develop a chat app can be around $50,000 to $60,000 per platform (Android and iOS). However, the cost can vary depending on the project needs, complexity, features, and functionality you want in your app.
If you are wondering how to create your own messaging app, here are the steps to bring your app idea into reality.
Several factors can affect the cost of developing a messaging app, including technical complexity, devices, and OS, UI, development company's location (obviously, a US-based development company will charge more than one in Eastern Europe or India), etc.

The total cost of a WhatsApp-like app for two platforms (iOS and Android) may vary from $110K to $160K.

Check out our latest article on how much it costs to build an app

Flutter is an open-source user interface (UI) software development kit (SDK) developed by Google. It was first released in May 2017.
Flutter helps build applications for mobile, web, and desktop from a single codebase. Flutter uses the Dart programming language.

Pros of Flutter

• - Flutter is an open-source product
• - Same UI and business logic in all platforms
• - - Fast development
• Flutter's "hot reload" makes it possible to make changes to the code and see the results immediately
• - Similar to native app performance

Cons of Flutter

• - Flutter is a young technology
• - Lack of third-party libraries
• - Larger app size
• - Limited resources designed to help you learn Dart

What is React Native?
React Native is a cross-platform framework created by Facebook. Facebook released React Native in 2015 and has been maintaining it ever since. In just a couple of years, it became one of the top solutions used for mobile development.
With the help of React Native, developers can create full, native mobile apps for both iOS and Android using JavaScript.
Some apps built with React Native are Facebook, Airbnb, Walmart, Bloomberg, Instagram, and Tesla.

Pros of React Native

• - Time and cost-efficiency
• - No differences between IOS and Android
• - Native-like performance
• - Hot reloading
• - Native look and feel of your apps

Cons of React Native

• - Dependence on Facebook
• - Few third-party components
• - Hard to debug
• - More time spent on fixing small problems

React Native & Flutter: Similarities

- Both are designed for cross-platform app development

- Both frameworks are backed by giant tech communities

- They are both free and open-source

- Up-to-date and detailed documentation

- Hot reloading and quick modifications

Should You Use Flutter or React Native?
Flutter vs. React Native? Which one is better for mobile apps? React Native and Flutter are the most popular technologies for cross-platform software development of mobile applications. Your final decision will depend on your experience and the goals and requirements of your project.

Read next: Flutter vs. React Native: Which is the Best Cross-Platform Open-Source Ecosystem?