How to Build a Strong General Contractor-Client Relationship?

As a general contractor, it is extremely important for you to build a strong relationship with your clients. Good client relationships can lead to referrals and repeat business as well as word of mouth marketing. A contractor-customer relationship built on understanding and trust can go a long way when problems arise with a project. This relationship should be mutually beneficial for both the client and the contractor, regardless of whether it is for one or several projects. It's a simple equation: a client gets a project completed within budget and on time that is built to his satisfaction, and the general contractor receives his payments on time and makes a profit.
But how does the general contractor build this relationship? What is necessary to take it from just providing one-time services to something better? Here we will discuss everything that needs to be done in order to build a strong relationship between the general contractor and the client. let's start:

Telecommunications

Establishing communication with your customers is the first and most important step in building a good relationship. The first thing you need to do is create a single point of contact that will be responsible for all communications with your customer. This will simplify the flow of information. Also, this will eliminate confusion about who the customer should contact.
You must also decide which method of communication to use and how often to communicate the information to the client as the project progresses. This can be daily or weekly updates, or sometimes less frequent on large projects, such as when major goals are met. It's mainly about keeping your customer informed of everything without being bombarded with constant updates.
Every client is different, so it is very important to discuss when and how they will be contacted. Text messaging and email are two of the most popular methods of communication because they create a digital paper path that you can refer to in case of any dispute or problem. In-person meetings and phone calls are also fine, especially when discussing more complex issues. Also, be sure to follow up with an email that summarizes what was discussed in the meeting.

Contract

Regardless of whether it is a new client or a client that I have worked with multiple times, having a concise and clear contract in place is extremely important to building and maintaining a strong contractor-client relationship.
It might seem a little weird to think of a contract as the key to building a relationship. But let's think about that for a second, a clear contract that defines roles and responsibilities for all of the parties involved, which removes a lot of confusion and helps avoid conflicts.
The good contract is easy to understand and written in simple English. The contract should specify the roles and responsibilities of the general contractor as well as the customer. Clauses of payments, claims, the scope of work, change orders, etc. should be clearly stated in the contract. Both parties should carefully review this legal document together and any vague language or gray areas must be corrected before signing the contract.

Collaboration

If you are really looking to build and maintain a strong relationship with your customers, you may want to work with them, not for the time. There are specific project delivery and contracting methods such as design, construction, and integrated project delivery that depend on a collaborative approach.
Determine which aspects of the project are important to the customer. It can be quality, budget, sustainability, project schedule, etc. Be sure to ask open questions from the client so that you really understand what he needs in his building. Also, don't be shy to offer any advice or alternatives to your client. Your duties also include assisting the client with your knowledge and experiences.

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Communication best practices during construction emergencies

Since construction is generally a risky business, emergencies are bound to arise. Workers can find themselves in dangerous situations without any immediate means of communicating with other team members. This can lead to disastrous consequences. In large worksites or warehouses, this can be especially dangerous because some workers may enter an emergency without any point of contact nearby. This is why it is imperative for construction managers to implement an effective and efficient safety communication protocol. By ensuring that an effective communication protocol is in place during emergencies, managers can ensure that all workers remain informed and prepared when a crisis strikes, be it a natural disaster, injury, or another unexpected event.
Here are some communication best practices companies should use in construction emergencies:

Equipping workers with radios

Most project managers provide their workers with some type of portable device. Usually, this mobile device is a cell phone. Although cell phones are very effective for normal communications, they may not be able to provide the required speed in an emergency. Whether a worker gets into a dangerous situation or tries to warn other team members of imminent danger, the use of voicemail and call tones can cost him precious minutes. So the project manager must provide their workers with two-way radios. These radios are the most effective way to communicate in an emergency because they provide a direct line to other team members who need to be informed of the issue at hand.
Two-way radios also come with many other valuable emergency features, such as the Man Down feature that allows radios to detect if there is a lack of movement if the radio is in a horizontal position. This basically indicates that the worker has broken down. Generates a chirp that notifies nearby radios that an error has occurred. Moreover, these wireless devices contain an emergency alert button that allows workers to send a network-level alert in an emergency with a simple push of a button. This feature is especially useful in situations where hazards such as fire, incoming natural disasters, or suspicious personalities may exist on the job site.

Implement a PA system

If the job site is more contained, a PA system may be a more efficient way of communicating with emergencies. This system allows managers and operators to send a group announcement to employees on the job site at imminent risk. There are many PA systems with a range of up to 2 miles, which makes them work even on outdoor job sites. However, it is very important to restrict the protected area system's access to the relevant departments, such as human resources or administration, to avoid false alarms.

Encouraging a "buddy system" among employees

Project managers should foster a buddy system among their employees to improve job site safety. Buddy system is critical when it comes to emergency communication. On hazardous construction sites, workers who have to perform hazardous tasks should be encouraged to do them with a partner. A co-worker is essential in situations where one worker is in an emergency situation, as that other member can return to management for help.

Equip workers with wearable GPS devices

These devices can be clipped easily to the hip or wrist. Being unobtrusive, GPS wearable devices allow workers to easily follow their work without interference, and they also help managers track their workers' whereabouts. They are useful on larger construction sites, especially if a worker radio alert is received. It allows project managers and the team to easily locate the worker at risk, thus reducing the risk of more devastating consequences.

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How do you choose the right contractor for your project?

Even a simple construction project can turn into a frustrating experience if you end up with the wrong contractors. Therefore, choosing the right building contractor for your project is critical to the success of your project. It is important to hire an outstanding construction contractor with years of experience and an impeccable reputation. The truth is that you will find more than enough building contractors in your area to choose from. Most of them will likely land the job, but you don't want to risk making the wrong decision.

Choosing the right building contractor means the completed building will be all that you want. It also means that the construction process will go smoothly without any delays or defects. It's not worth hiring a construction contractor who will either fail to keep their business up to your standards or not be able to deliver what you want without any hassle. You may want someone with whom you can work and communicate easily.
Here are some things to consider when deciding which contractor to hire for your construction project:

A good business relationship

The contractor you hire must be someone with a proven track record of reliability and integrity, and who is able to maintain a strong and close relationship with their clients from start to finish. You should be able to fully trust him with your project without any worries or doubts.

Referrals and references

Many contractors provide references from their past clients with whom they worked. It is very important to contact these references directly to obtain more information about the company and the people who are considering your project. Check if their list of repeat customers is long enough. Ask those references regarding the builder's services after the project is completed and the final payment has been sent. Is this company determined to provide quality services and win recommendations from its clients? The answers to all of these questions will help you make the right choice.

Experiment

Experience includes not only how long the company has been in this work, but also the type of work you typically do. For example, it wouldn't be right to hire a contractor to build a clinic if all of their experience was in building manufacturing facilities.

 Financial stability

This is one of the most important things to add to your checklist. Be sure to check the company's financial references, such as banks and bond companies. Ask the contractor for an insurance certificate to confirm that it is properly insured. You want to be sure that you hire a contractor who will be there long after the project is completed.

Payment Process

Check out how they pay sellers and subcontractors. How does the company guarantee the landlord to send payments on time? How do you protect the owner from any potential foreclosure on his property? Ask those around you, because a company that usually delays payments to vendors and subcontractors will have that reputation.

Energy efficiency and sustainability

You may not be really interested in building a LEED-certified building, but most people want to know whether or not their building will be energy efficient, given the increasing cost of energy. So be sure to ask the company regarding their experience in sustainable building. Also, check if they have a LEED-certified professional on their team.

Schedule and Budget Compliance

Check the contractor's past record of staying within the project owner's budget. The low upfront price will not be beneficial if you are frequently exposed to change orders, as this will cause the project to exceed your budget. Also, ask their past clients how well a contractor is doing when it comes to complying with schedule and getting projects completed on time.

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4 tips to keep your construction project on track

One of the main reasons behind project costs out of control is the inability to complete it on time. If you want your project to stay within budget, you need to make sure it stays on schedule. However, due to the many moving parts and inevitable surprises along the way, it is very difficult to ensure that the project is on the right track. But this is not impossible. There are a few tricks project managers can use to avoid unnecessary delays. We've covered it below. Whether you are a construction contractor working on an important project, real estate investor, or master developer, we found 4 tips that will help you understand how the best professionals in this business keep their projects on track and also increase profits while doing so.

Reducing construction obstacles and delays

There are two main problems that may prevent the project from completing on time: obstacles and delays. Expert contractors know how to spot and address each of these issues. Construction delay occurs when things don't go according to plan. Since construction is mostly serial, the delay is often inevitable. For example, according to the plan, concrete was supposed to be poured in three days, but eventually, it rains. So the project will now have to be delayed by three days and the contractor will have to reschedule the tasks. Delays can also occur when subcontractors do not show up on time or when material delivery is delayed.
On the other hand, blockers are the tasks that must be completed before other tasks start. For example, according to the schedule, bricks for your building had to be laid on a certain date, but you cannot begin this work until the foundation is poured. Therefore, careful planning is very important if you want to avoid being late. Barriers must be identified early to prevent them from being an obstacle to project progress.

You have a detailed project plan

When it comes to keeping a project on track, nothing is more important than having a comprehensive project plan to follow. A good project plan that can be easily updated as the project progresses provides an overview of the project and allows managers to identify potential problems in time and solve them before they turn into costly delays. Many contractors start working on projects of various sizes without having a clear schedule and final drawings, or before contacting important subcontractors. This is a big mistake. Your plan should be comprehensive. It must include all the details required to finish the project.

Define clear roles and responsibilities

Commercial construction projects include many contractors, subcontractors, workers, managers, and other employees. If you fail to define the exact responsibilities of each party, this can lead to critical project tasks being ignored which in turn leads to significant project delays. Therefore, you must clearly assign roles and responsibilities to each party involved. Establishing accountability is an important part of an effective project plan. Also, make sure to focus not only on the task that needs to be completed but also on who will be responsible for doing it and when.

Establish a clear communication channel between the parties

Sometimes, minor problems can turn into big delays due to a lack of communication between the parties. When an unexpected problem occurs on the job site, it is important for project managers to have a direct line with their team and have easy access to all stakeholders for consultation. You should discover the problem, evaluate it, and communicate it to all stakeholders in a timely manner and get everyone involved to find a solution as soon as possible.

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Working with a restaurant builder - a 5-step process

Whether you are a seasoned restaurant owner or are planning to open your doors for the first time, there are certain steps you will need to take to build and open your restaurant. Working with an experienced and experienced restaurant builder can make a huge difference to the amount of time and effort you'll need to offer in each of these stages.

Your homework before building your restaurant starts

Therefore, it is worth your time to do your homework and ensure that you have identified the ideal candidate for your expectations, confidence, and budget.

Remember that money is not the only problem. It is certainly very important, but the lowest estimate may or may not lead to the least expensive project in the long run. You have to be sure that you will get value for every dollar you spend.

This value comes from choosing a restaurant construction specialist who will be available to you every step of the way, from site selection to initial design as well as design. Find a team able to understand your vision and learn how to turn concepts into practical, practical and beautiful facts.

Keep in mind that you want to work with a restaurant builder and not just any builder. After all, there is a big difference between a retail store, a hairdressing salon, a residential home, and a restaurant. These differences include everything from building code requirements to passes to what will lead to practical food preparation and an enjoyable dining experience.

Our restaurant builder has 5 practical steps

Here are the five steps you'll need to take to build a successful restaurant:

• Find your restaurant builder

This is an area that lacks many potential restaurant owners. The reason is that it can take a long time and require extensive labor. Ideally, you will review and distribute your bidding documents a large number of different local vendors and pre-qualified subcontractors. Having the right restaurant construction specialist next to you to act as the central hub for this project makes a big difference.

Once you receive the responses, continue by visiting the projects accomplished by the companies you are considering. Pay attention to current conditions and think about the scope of work requirements.

Ensure that the proposals clearly define expectations on your part and the company.

• Before construction

- When Lott Construction gets a Product Award, planning begins seriously. Resources are prepared, delivered and packed within one to two weeks before construction begins. During this stage, a greater direction is identified and communication and participation begin between all levels to ensure clarity and success.

• Create a restaurant

While the core of the movie is the building, it also continues and maintains the strong communication that was created before construction. This makes it possible to avoid avoidable problems and to respond quickly to any unexpected occurrences.

• Close the project

- Here, you, the restaurant owner, create a final punch list. Any corrective action that you request or specification shall be completed within five days.

Mechanical lane is available from 2 to 4 hours.

Final financial documents are provided, as well as final mortgage exemptions.

Closing Guide - including two copies of the paper and two digital copies - is provided at this point.

• Guarantee

- When you choose to build a Lott restaurant, the work our team and subcontractors have completed is one year under warranty on labor and materials.

In order to ensure satisfaction and success, Lott Restaurant Construction will meet the restaurant owner or manager 11 months after the opening. This provides an opportunity to review the project in order to request and complete any necessary repairs while the warranty remains active. In this way, tasks can be performed efficiently without interfering with the operation of the business.

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