Moving to the countryside is a big undertaking for born townies Ollie and Caro Harcourt and their 12-year-old daughter, Jade. But when they view Cold Hill House a huge, dilapidated, Georgian mansion they are filled with excitement. Despite the financial strain of the move, Ollie has dreamed of living in the country since he was a childt. Caro is less certain, and Jade is grumpy about being removed from all her friends. But within days of moving in, it becomes apparent that they aren't the house's only residents. At first a friend of Jade, talking to her on Facetimesees a spectral woman behind her. Then there are more sightings, and two weeks after moving in, Caro, out in the garden, is startled to see faces staring out of an upstairs window from a room which does not appear to exist."