The Managed Heart: Commercialization of Human Feeling
The Managed Heart In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors....
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The Managed Heart In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Full description
show less
Format: paperback
ISBN:
9780520272941 (0520272943)
ASIN: 520272943
Publish date: March 31st 2012
Publisher: University of California Press
Pages no: 339
Edition language: English
Well, first things first: After reading this book, you will not be able to see "View from the Top" the same way again. Hollywood sugar-coating stuff. Who knew? When I was little, I noticed a strange thing. My parents seemed to really hate it when I raised my voice, but let my brother do his thing wi...
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