"A chatty, earnest and endearing book that promises here-and-now rewards for taking the trouble to listen more carefully to what others are saying--and to be more sensitive to what others are hearing."LOS ANGELES TIMESDiscover how men and women can interpret the same conversation differently, even when there is no apparent misunderstanding. Discover why sinscere attempts to communicate are so often confounded, and how we can prevent or relieve some of the frustration. This fascinating, helpful, and controversial book--on the NEW YORK TIMES Bestseller list for two years!--explores, in depth the differing style men and women articulate, and how to work through it and get to the heart of the matter.