"A must read for anyone who has done hard-time on the customer service block!"There comes a point in time when BULL$HIT must be called out! Customer Service in corporate America and beyond hands to its associates a grievous unjust. Dealing up front and personal with those who thrive on being complete JERK OFFS. We are paid to serve, not take attitude up the A$$!Find out in 28 easy steps if this might be you.Prepare to get a piece of what goes on in the mind of those verbally abused in a public forum, behind the smile, the caring eyes & sympathetic, placating tones. Our spirit is not a stomping ground. Indulge life and those forced to deal with you by trying to be kind!The time has come for poorly behaved adults to be held accountable for their behaviours and not given a hall pass.Retail Associates unite, WE are nobody's bitch.