by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson
Wonderful book for the workplace.
Very accessible, clear advice on how to navigate difficult conversations. The authors come across as very realistic about the challenges we have with putting these skills into practice, and the excuses we'll come up with for why the techniques won't work. They address these concerns and challenges...
I recently took a "Crucial Conversations" course, and this book was one of the tools provided to us by the instructor.I benefited tremendously from the course, and the book is an outstanding primer on the tools that will help us deal with difficult conversations in high stakes environments. However...
"It seems that most of the books I've been reading and reviewing lately have been fulfilling a personal crisis. Wounded by School came at a time when I was looking for help with my son's academic career. Crucial Conversations arrived around the time I was preparing for my annual review and several m...
Mainly reading this for work, but we'll see. I'm going to try to do one chapter/week.UPDATE: never mind, life's too short.
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