Crucial Conversations: Tools for Talking When Stakes Are High
Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial...
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Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
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Format: paperback
ISBN:
0639785375159 (0071401946)
Publish date: June 18th 2002
Publisher: McGraw-Hill
Pages no: 235
Edition language: English
Category:
Non Fiction,
Language,
Book Club,
Business,
Self Help,
Education,
Leadership,
Psychology,
Relationships,
Personal Development,
Communication
Wonderful book for the workplace.
Very accessible, clear advice on how to navigate difficult conversations. The authors come across as very realistic about the challenges we have with putting these skills into practice, and the excuses we'll come up with for why the techniques won't work. They address these concerns and challenges...
I recently took a "Crucial Conversations" course, and this book was one of the tools provided to us by the instructor.I benefited tremendously from the course, and the book is an outstanding primer on the tools that will help us deal with difficult conversations in high stakes environments. However...
"It seems that most of the books I've been reading and reviewing lately have been fulfilling a personal crisis. Wounded by School came at a time when I was looking for help with my son's academic career. Crucial Conversations arrived around the time I was preparing for my annual review and several m...
Mainly reading this for work, but we'll see. I'm going to try to do one chapter/week.UPDATE: never mind, life's too short.