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Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management) - Conrad Lashley
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Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management)
by: (author)
Format: hardcover
ISBN: 9780304331666 (030433166X)
Publisher: Cassell
Pages no: 224
Edition language: English
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Books by Conrad Lashley
Empowerment: HR Strategies for Service Excellence: HR strategies for service excellence (Hospitality, Leisure and Tourism) (Hospitality, Leisure and Tourism) - Conrad Lashley
Entrepreneurship & Small Business Management in the Hospitality Industry - Darren Lee-Ross, Conrad Lashley
Franchising Hospitality Services. the Ho... Franchising Hospitality Services. the Hospitality, Leisure and Tourism Series. - Conrad Lashley, Alison Morrison
Hospitality: A Social Lens - Conrad Lashley
Studying Hospitality, Beyond the Envelop... Studying Hospitality, Beyond the Envelope - Papers from the 15th Annual Research Conference of the UK Council of Hospitality Management Education. International Journal of Culture, Tourism and Hospitality Research. Volume 1, Issue 3 - Conrad Lashley
Empowering Service Excellence: Beyond th... Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management) - Conrad Lashley
Hospitality (Advances in Tourism Researc... Hospitality (Advances in Tourism Research) - Paul Lynch, Alison Morrison, Conrad Lashley
Business Development in Licensed Retailing - Conrad Lashley
Entrepreneurship and Small Business Management in the Hospitality Industry (Hospitality, Leisure and Tourism) - Darren Lee-Ross, Conrad Lashley
Timeshare Management: The Key Issues for... Timeshare Management: The Key Issues for Hospitality Managers - Tammie J Kaufman, Conrad Lashley, Lisa Ann Schreier
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