The challenge to lead and sustain high-performance organizations faces federal managers in every agency and at every level. Managers face dynamic changes in the public sector…the tidal wave of impending retirements…and new and more complex supervisory, management and executive responsibilities. Only by addressing challenges developed in these volumes will agencies live their mission and achieve their goals. This ground-breaking study by the nation’s premier public service academy lays out the issues, places them in sharp focus, and offers practical guidance for public leaders dedicated to helping government work better. This book is the second in a series of five entitled, "The 21st Century Federal Manager Series."