For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL® trainings and certifications. ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM. Please note: There is a companion PDF that is available after you have purchased this audiobook. Follow the instructions in the Introduction chapter to receive your companion PDF. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.