Kenneth H. Blanchard
Birth date: May 06, 1939
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I've heard of this book and seen it around, but didn't really think I'd get much out of it. Then I found a copy in the Lending Library and figured I'd see what all the hype was about. It was worth it. This is a very short, simple book. I was expecting a self-help book, but this one is actually more ...
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to i...
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أول مرة قرأت فيها هذه القصة الممتعة كانت قبل حوالي خمس سنوات!استمتعت بها حينها كما استمتعت بها الآن. هي بلا شك قصة معبرة وذات معنى رائع ورسالة مهمة.الحياة تتغير باستمرار. يجب أن نتغير معها :)هناك أمر رائع آخر،أن القصة قصيرة جداً :)بمعنى أنها ستُعجب الذين يحبونها والذين يكرهونها على حد سواء!!أنصح بها...
The subtle, underlying message of this book is "Don't waste time fighting against bad changes: accept that bad stuff will happen to you for no good reason and just keep moving, like an animal." The animal analogy is a valid one: animals do not question or complain about changes that hurt them, they ...
Inspirational book! Can be applied to any aspect of "Change" that needs to be faced in anyone's life.Although the format of this book is simple and the story is a very short one (about a one-hour read), there are some profound messages in this book, The book was a required reading, it was easy to re...
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