Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to  Create an action-focused meeting agenda  Ensure that everyone participates in discussion  Deal with disruptive and inattentive people  Develop a climate of trust among meeting participants  Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meetingLiven up a dreary and unproductive meetingClose your meeting on an upbeat and positive noteGet action on team action items  Improve meeting communications with line managementEvaluate your meeting quickly and effectivelyChoose among various web-based meeting tools