Punching In: The Unauthorized Adventures of a Front-Line Employee
by:
Alex Frankel (author)
Format: hardcover
ISBN:
9780060849665 (0060849665)
Publish date: November 20th 2007
Publisher: HarperBusiness
Pages no: 240
Edition language: English
Started out strong, finishes weak. The conclusion is particularly weak, and the later chapters seem perfunctory, like he was already onto something else. Still it was a brilliant project and offers a lot of insights -- just draw your own conclusions.He does stints at UPS (his favorite), tries but fa...
Nothing seemed very groundbreaking in this book. The author spent some time (how much, he never really explains) working on the front lines of retail jobs like Starbucks, the Gap, and UPS to see what it's like. And it's pretty much exactly as you would expect. The people who work at the Gap on the s...
Interesting read about a journalist who goes undercover to work on the "front lines" (working directly with customers)at major corporations, like UPS, Starbucks, Gap. etc. What is it like to work at these places today?
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