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Raving Fans - Community Reviews back

by Kenneth H. Blanchard, Sheldon Bowles
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Memories From Books on Booklikes
Memories From Books on Booklikes rated it 10 years ago
text Raving Fans
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to i...
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