Raving Fans
Format: paperback
ISBN:
9780006530695 (0006530699)
Publish date: June 15th 1998
Publisher: Harper
Pages no: 160
Edition language: English
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to i...