Rob Markey is a Partner at Bain & Company and leads the firm's Customer Strategy and Marketing practice globally. He has worked with Fred Reichheld on customer and employee loyalty for over 20 years, supporting Bain clients all over the world on their journeys toward customer and employee advocacy.Rob has published articles on customer and employee loyalty in the Harvard Business Review and many other business publications. He is an active practitioner, and speaks regularly on the topic. He also contributes to a blog, which can be found at http://www.netpromotersystem.com.Raised in the suburbs of Cleveland, Ohio, Rob graduated with a degree in economics from Brown University. He received an MBA from Harvard Business School. He joined Bain & Company in 1990. He was one of the founders and served on the Board of City Year New York, and remains active in the youth service movement.More information about Rob is available at http://www.netpromotersystem.com