Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (MP3 Book)
Format: MP3 CD
ISBN:
9781400177318 (1400177316)
Publish date: September 18th 2008
Publisher: Tantor Media, Inc.
Edition language: English
I blogged about it in my "scratch pad" blog here. While it is mostly a book for businesses, I think it has a lesson or two for libraries and librarians as well, which is why I picked it up and ended up reading it. I borrowed it from my library.