Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Format: kindle
ASIN: B009IIHP30
Publish date: July 8th 2008
Publisher: Crown Business
Pages no: 208
Edition language: English
I blogged about it in my "scratch pad" blog here. While it is mostly a book for businesses, I think it has a lesson or two for libraries and librarians as well, which is why I picked it up and ended up reading it. I borrowed it from my library.