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Service Profit Chain - James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
Service Profit Chain
by: (author) (author) (author)
Format: ebook
ISBN: 9781439108307 (1439108307)
Publisher: Free Press
Pages no: 320
Edition language: English
Category:
Business
Bookstores:
Other editions (4)
The Service Profit Chain - James L. Heskett, W. Earl Sasser Jr., James L. Herskett
Service Breakthroughs: Changing The Rules Of The Game - James L. Heskett
Service Breakthroughs - James L. Heskett
Service Breakthroughs - James L. Heskett
Books by W. Earl Sasser Jr.
The Service Profit Chain - James L. Heskett, W. Earl Sasser Jr., James L. Herskett
Cases In Operations Management: Strategy... Cases In Operations Management: Strategy And Structure - W. Earl Sasser Jr.
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees - James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
Books by James L. Heskett
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The Service Profit Chain - James L. Heskett, W. Earl Sasser Jr., James L. Herskett
Case Problems In Business Logistics - Ja... Case Problems In Business Logistics - James L. Heskett, Lewis M. Schneider
Service Breakthroughs - James L. Heskett
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees - James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
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The Management Game - Leonard A. Schlesi... The Management Game - Leonard A. Schlesinger
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The Value Profit Chain: Treat Employees Like Customers and Customers Like - James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees - James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser Jr.
Quality of Worklife and the Supervisor - Leonard A. Schlesinger
Just Start: Take Action, Embrace Uncertainty, Create the Future - Leonard A. Schlesinger, Charles F. Kiefer, Paul B. Brown
Chronicles of Corporate Change - Leonard... Chronicles of Corporate Change - Leonard A. Schlesinger, Davis Dyer
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