If you are travelling with the American Airlines and you have any issue related to the baggage, Trip insurance verifications, etc. then the Airlines has provided an app for the AAdvantage members to have a live and quick chat with the professional staff for assistance. You can contact the American Airline live person through the app for a live chat at any time of the day, as they provide 24/7 American Airlines customer service. You can simply choose the subject and topic of the chat through filters and send them the message regarding your concern, they will get back to you as soon as possible.

Apart from the chat, one can also call on the customer support number for relevant tips about any inquiry related to the flight like baggage issue, flight delay, cancelled flight, cancellation policy, etc. You can also contact them to know about the Covid tests procedures which is necessary for travelling. 

Make sure to keep the important documents such as your booking ID, AAdvantage number, ticket confirmation number, passports, billing details, etc. which you used while booking on the American Airlines for verifying your details over the call with the American Airlines Live person. Meanwhile also keep a notepad and a pen in hand to note down important details.