It's funny and gives good insight in to how a customer might best navigate the hotel system. I was sort of embarrassed to realize all the times I should have tipped but didn't! Of course it's not Important Literature(tm) but I am giving it a high rating because it did exactly what it was supposed to, entertain me and make me laugh.

I'm a sucker for "job" memoirs.  This one shares the inner-workings of the "hospitality" industry, mostly from the perspective of someone who has spent many years working front desk, as well as stints in valet parking and managing housekeeping.  In addition, the author shares interesting historical tidbits and shares some tips about how to get extra amenities, such as room upgrades and late check-outs.  As for the latter, it mostly comes down to being polite, finding one desk agent to work with, and dropping a few tips in the right hands.  In case you wondered, it is rude to pick a hotel employee's name off of the tag and use it as if you are friends.  If you want to use the employee's name, although it is in front of you, you should ask.  "Andy--is it okay if I call you Andy?"

This audiobook had me laughing out loud at certain points, which you wouldn't necessarily anticipate for a book about hotels--but there you have it.  I'm so glad I had this one to clear my palate after being disappointed in John Waters's Carsick.  Bring on John Lydon! (aka Johnny Rotten)!  [He's next in my queue--stay tuned!]

Heads in Beds is supposed to be the Kitchen Confidential of the hotel world, full of tips on how to get upgrades and what not to say to bellmen and the people who check you in. Meh. I guess I don't travel enough to care about what hotel staff are really thinking. I always use the U-Scan at the grocery store and would be happy with a totally self-check hotel where you cut your own keys and haul your own bags. If you're interested in learning how to slip the front desk guy $20 or $100 for a "free" upgrade or bottle of wine, then this is the book for you.  

Don't waste your money. This just tells you to be sure to book online and give you a link to what I am sure is the author's web site. If the author is American, he skipped all his English courses in high school...