The convergence of IT and telecommunication technology has resulted into more effective and multidimensional mode of communication between the businesses. The B2B telecommunication industry thus facilitates a healthy interaction between companies which can happen in many forms. B2B telecommunication providers maintain the systems that transmit various types of data, sound, voice and video that enables a direct communication between business/businesses. Such technologies can also boost a company’s visibility within the specified domain and recognize networking opportunities.

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B2B telecommunication segment falls into three categories viz, small businesses, medium enterprises and large corporations. The usage for these differs greatly. Depending upon the scope, scale and requirement of an organization the uses may differ accordingly. In the earlier days, businesses were limited to only a simple computer and a telephone. With modernization and technological developments B2B telecommunications advanced greatly owing to minimum costs of broadband internet and data storage facilities. In addition, more and more companies are using social media platforms to boost their networking techniques and project themselves as industry leaders.

Along with benefits, B2B telecommunications have paved a healthy way for business meetings. B2B telecommunication enables companies to save on time and travel through video calls, and teleconference without spending much on travel and accommodation. Environmental impacts are sought too. It helps in lowering the use of paper and other resources that impact negatively as a waste. The major driving forces for the growth of B2B telecommunication market include rise in use of IP based services such as VoIP and growth in demand for unified communications (UC). However, stringent regulatory issues, data privacy, tax related laws and accounting rules are some major constraints for the global B2B telecommunication market.

IP based communication allows exchange of voice and data over IP networks. IP based communication offers various benefits such as free voice calls to branch offices, and long-distance voice calls in a nexus network. Unified communications enable real-time and non-real time communication tools that allow the companies to exchange information through different forms. UC is a mixture of messaging, video, conferencing, presence information, call control, email, SMS and FAX.

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On the basis of service, the global B2B telecommunication market is segmented into voice service, data service and broadband. Voice service can further be segmented into long distance international as well as domestic calls. On the basis of connectivity technologies, the global B2B telecommunications market is segmented into Ethernet, GSM, TD-SCDMA, TD-LTE and WLAN.

On the basis of geographic segmentation, the global B2B telecommunication market spans North America, Latin America, Europe, APEJ, Japan, Middle-East and Africa. North America dominates the global B2B telecommunication market in terms of revenue owing to penetrating uses of IP based communication services by businesses. In the Asia Pacific, the IT companies are furnishing integrated solutions based on service oriented architecture (SOA). The solutions have helped the companies to deliver & access information from different databases via a single device.

The prominent players in the global B2B telecommunication market include China telecom corporation, America Movil, Telefonica SA, Softbank group corporation, Deutsche Telekom AG, the Nippon telegraph and telephone corporation, AT&T, Vodafone group plc, Verizon Communications Inc., China Mobile Communications Corporation.

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Global Bot Services Market is expected to grow at a significant CAGR of 28.49% in the upcoming period as the scope and its applications are rising enormously across the globe. Bots are computer assistants that answer questions and help to get things done faster. It allows managing, building, monitoring, connecting, deploying, and testing bots from a web browser without a separate editor.

The factors that are playing a major role in the growth of the market are the availability of cost-efficient bot services, beginning of cloud bot-as-a-service, growing number of users on social media, and rising use of highly enhanced tools like natural language processing and artificial intelligence. However, lack of reluctance and awareness among customers regarding the use of bot services and accuracy issues related to bot services are the factors that may restrain the overall market in the years to come. Bot services market is segmented based on service, deployment channel, mode, end-user, and region.

Platform and framework are the services that could be explored in bot services in the forecast period. Platform sector accounted for the significant market share of bot services and is estimated to lead the overall market in the years to come. The reason could be acceptance of bot services by large, medium, and small enterprises. Based on the deployment channel, mobile applications, websites, social media, and contact center and customer service could classify bot services in the forecast period.

Video, text and rich media, and audio are the modes that could be explored in bot services in the forecast period. Text and rich media sector estimated to account for the significant market share in the years to come, as it is an effective mode for customers to interact with bots. The reason behind the overall market share could be an enhancement in machine-learning technology, NLP, and AI and growing number of social media users.

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The market may be categorized based on end-users like real estate, banking, financial services, and insurance (BFSI), travel and hospitality, retail and e-commerce, education, healthcare, government, media and entertainment, telecom, and others could be explored in the forecast period. Banking, financial services, and insurance (BFSI) sector accounted for the significant market share of bot services. In addition, the government sector is estimated to grow at the fastest pace in the years to come.

Globally, North America accounted for the substantial market share of bot services and is estimated to lead the overall market in the years to come. The reason behind the overall market growth could be the presence of key manufacturers of bot services in this region, distinct and skillful frugality in terms of Gross Domestic Product (GDP), and early acceptance of the enhanced technology. The United States and Canada are the major consumers of bot services in this region.

Instead, Europe and the Asia Pacific are also estimated to have a positive influence on the future growth. Europe is the second largest region with significant market share. However, Asia Pacific is estimated to grow at the highest CAGR in the forecast period. The aspects that may be ascribed to the growth comprise an increasing number of social media users. The developing countries like India and China are the major consumers of bot services in this region.

The key players of the bot services market are Oracle, Amazon.com, Microsoft, IBM, Google, Facebook, Nuance Communications, Rasa Technologies GmbH, Aspect Software, Next IT Corp., Inbenta Technologies, and CogniCor Technologies. These players are concentrating on inorganic growth to sustain themselves amidst fierce competition.

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