This book will help you identify the opportunities to turn every encounter into a great encounter. It provides some simple tools that will help you become a better ambassador of yourself and the businesses and organizations you are a part of. You will discover a precise yet simple and enjoyable method of learning to communicate effectively, positively, and even happily with everyone you encounter, from the angry customer who did not get what he ordered to the noisy people sitting in front of you in the movie theater. The tools apply equally well to your private life as they do to your work life. The tips can work at home, at the office, at school, on the Little League diamond, and even on the freeway. The good news is that achieving the seemingly impossible result of outstanding communication with anyone is remarkably easy to teach, to learn, and to implement using the tools this book will share.